Dedicated and experienced professional with a strong background in healthcare and customer service. Currently serving as an Advanced Clinical Associate at GoHealth Urgent Care, where I excel in transcribing medical charting, providing fundamental clinical care, coordinating patient triage, managing EHR, and ensuring efficient workflow. Prior to this, I held roles as a Medical Scribe at Augmedix, where I maintained accurate medical records, transcribed during patient visits, and improved clinic workflow, and as a Call Center Supervisor at SuperTel Ltd, where I demonstrated leadership in hiring, training, and managing call center representatives, ensuring compliance with policies, and maximizing customer satisfaction. Recognized as one of the best Supervisors for outstanding dedication and performance. A proactive team player with a proven track record of achieving results and delivering high-quality service.
Listed skills include Microsoft Office, Microsoft Excel, Powerpoint, Teamwork, and 7 others.