-Providing first class customer service via live chats and emails.-Being the first point of contact in assisting customers through live chats and emails.-Dealing with customer inquiries in a timely and professional manner.-Handling all customer service queries to satisfaction. -Taking ownership of customer inquiries and resolving new cases at first contact.-Identifying and maximising sales opportunities through cross-selling and up-selling approaches.-Escalating and recording customer complaints.-Recording and checking the accuracy and comprehension of data uploaded in the CRM database system.

-Ensuring operational efficiency and providing five-star customer service for a five-star airport, and world's best airport for two consecutive years.-Ensuring on time performance at all customer touch points hence avoiding unnecessary delays and complaints.-Ensuring coordination and proper communication flow with stakeholders.-Providing on-job training and buddy programme to new staff, evaluating them and ensuring that they are fit to work independently.-Ensuring safety and security is highly prioritized at all areas.

-Front-office management and customer service.-Disseminating communication both internally and externally.-Account management and record-keeping.-Ordering office supplies and keeping inventory.

-Ticketing and Reservations: I could handle ticketing, reservations, and booking inquiries, assist customers in selecting flights, providing information on fares, availability, and making or modifying reservations.-Check-In and Boarding Assistance: I was present at check-in counters to facilitate the check-in process, verify travel documents, issue boarding passes, and assist passengers with baggage drop-off. During boarding, we ensured a smooth and organized process, answer questions, and provide directions to passengers.-Baggage Services: I handled inquiries and issues related to baggage, assisted passengers with lost, delayed, or damaged baggage, providing updates on the status and guiding them through the claims process.-Flight Information and Assistance: We were providing accurate and up-to-date flight information, including delays, gate changes, and cancellations, informing passengers about any disruptions, assisting with rebooking or alternate travel arrangements, and address customer concerns or complaints.-Special Assistance and Customer Support: I catered to passengers with special needs, such as unaccompanied minors, elderly passengers, or those requiring wheelchair assistance while coordinating services, provide guidance, and ensure the comfort and safety of such passengers throughout their journey.-Resolving Customer Issues: I handled various customer issues and complaints. by listening attentively, showing empathy, and working towards resolving problems effectively.-Customer Communication: Communicated with customers through various channels such as phone calls and emails, respond promptly, provide accurate information, and maintain a professional and courteous tone in all interactions.-Crisis Management: In the event of flight disruptions, weather-related issues, or emergencies, we provided timely updates, assist affected passengers, arrange alternative accommodations or transportation, and ensure their safety and comfort.