• Perform Sales and Delivery Order Management tasks• Contribute to the development of customer relationships through proactive customer communication related to order management e.g., product availability, order status and delivery tracking• Support Credit Management, Billing and Accounts Receivable follow-up, managing monthly closing, handling invoice discrepancies etc.• Manage Master Data maintenance process to ensure effective order management• Handle customer complaints actively via Non-conformance Management system (NCM) communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. • Support implementation of business rules related to customer order management process• Provide order status report and monitor customer order placement against sales forecast• Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team• Participate actively in regional and local calls with quality inputs.• Keep sales register updated at all times on shared Drive along with all order management related data.

Order ManagementCustomer FocusSAP ManagementLogistics Services

Office ManagementMonitor TravellingManage BookingsOffice Equipment Handling