Naima Williams Email & Phone Number

·Supervise eligibility determination and processing functions for the Care Services program.·Plan, prepare, and create work schedules that meet the needs of workflow and customer volume.·Provide coaching, leadership, direction, and professional development of Intake Eligibility Specialists.·Maintain transparent and ongoing communication with Team Leads and.

• Analyze, clarify and resolve basic policy and account related questions from internal and external customers.
• Review problems and communicate with appropriate personnel to obtain information when necessary.
• Respond to customer inquiries through appropriate mediums.
• Attain performance level standards as outlined in performance objectives.
• Continue to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge.
• Stay current with relevant product(s).

• Negotiate with customers to save and maintain or improve customer experience.
• Take calls from internal and external customers to assist in resolving issues.
• Secure information regarding the reason for exchange or return.
• Schedule parts and service orders in an attempt to save the sale.
• Input and update customer accounts with resolution.
• Email escalations.

• Provide document and information management services for government and state agencies.
• Administer daily scanning techniques for authenticity and accuracy.
• Prepare and record documents for completion into company database.
• Handle highly confidential documents and insure company confidentiality.

Social Sciences

Social Science

Behavioral Sciences

Behavioral Science