Naimah Carson Email & Phone Number

Morristown, New Jersey, United States

Secaucus, Nj

• Manager and Overseer of 14 employees. Making sure cases are managed properly and all deliverables are met. • Investigated and resolved customer inquiries and complaints. • Biweekly payroll • Work directly with Client on reports using Workday • Oversee all leaves types from the 1st day out on leave until the employee returned to work. (I.e. Maternity, Parental, Short Term Disability, FMLA Leaves, Military and Personal Leaves). • Handle employees timesheets and payroll while on leave of Absence. • Handled State Disability and Collections for NJ, CA, NY, WA and RI• Participate in Quarterly Client meetings . Debt collections for over payments that occur during leave.

Secaucus, Nj

• Investigated and resolved customer inquiries and complaints in an empathetic manner• FMLA Eligibility and Leaves, CA SDI, FLA, CFRA and PFL NJ SDI, FLA and PFL• Handled State Disability and Collections for NJ, CA and NY• Set up and Coordinate all leaves types from the 1st day out on leave until the employee returned to work. (I.e. Maternity, Parental, Short Term Disability, FMLA Leaves, Military and Personal Leaves).• Handle employees timesheets and payroll while on Leave• Process transactions to place and return an employee from leave in people soft.

Secaucus, Nj

• Investigated and resolved customer inquiries and complaints in an empathetic manner• FMLA Eligibility and Leaves, CA SDI, FLA, CFRA and PFL NJ SDI, FLA and PFL• Handled State Disability and Collections for NJ, CA and NY• Set up and Coordinate all leaves types from the 1st day out on leave until the employee returned to work. (I.e. Maternity, Parental, Short Term Disability, FMLA Leaves, Military and Personal Leaves).• Handle employees timesheets and payroll while on Leave• Process transactions to place and return an employee from leave in people soft.Leave of Absence Specialist Tier 1 • Responsible for answering incoming calls and providing assistance and policies/procedures regarding taking various leave of absences. (I.e. Maternity, Parental, Short Term Disability, FMLA Leaves, Military and Personal Leaves)• Maintain acceptable performance standards, including effectiveness, efficiency and quality. • Process LOA packages to be emailed or mailed to employees.