Managing coordination division of overall products and services, assisting global clients with in-house operations and providing technical assistance.Using key management skills to lead the operations in line with the client’s requirements. Managing overall operational, administrational and financial requirements to meets the business expectations.Taking initiatives in exploring new business ventures with the existing and new customers by providing them with multidimensional services under single roof. Develop comprehensive strategies in providing local exporters and overseas clients to receive and execute inspection orders while providing technical assistance to resolve issues efficiently and professionally.As a business analyst, responsible for creating various business analysis reports such as sales reports, outstanding reports, account reconciliations, business capacity plans, C/P analysis, commodity reports, TAT monitoring, business projections and sales target assignments. Working on exclusive projects with intensive operational requirements. Taking different business partners on board and ensuring timely completion of the assigned task. Assigned as the Management Representative to conduct quality audits, prepare SOPs and service level agreements with vendors and service providers, and conduct system audits to identify issues and recommend solutions for improvement.In an administrative role looking after all the outsourced services being rendered for the operation is followed by standard operating procedures (SOPs). Also monitoring proper inventory management at all levels and timely dispensation of new orders to vendors.After completion of successful operation ensuring the timely issuance of detailed final reports and invoices as per the agreed terms and conditions with the clients.

Specialist in managing global contracts of Oil, Gas & Petroleum-based clientele. Handling key accounts including Glencore Singapore Pte. Ltd., Trafigura Singapore Pte. Ltd, Vitol Asia, Aditya Birla & many more overseas clients. Working on different attributes for business enhancement, preparing proposals and packages that meet the requirements.Facilitate clients for smooth operation. Stay in contact during shipments, discuss issues, compliances & key requirements of the operation. Review their complaints and damages & take important measures to avoid the claim situations. Prepare monthly business reports for all working units & present them during monthly sales meetings. Working on business trend, market position, share distribution, SWOT analysis, future projections & budget forecast. Striving for the provision of prompt & efficient services to the client. Looking after & follow-up with the related issues that arise during daily operational activities & checking for proper corrective measures. Review & approve the certificates/ reports & invoices for final issuances. Also supervising DGR (Hazardous objects) Shipments to various countries.

Responsible for the quality confirmation of the consignments exporting to Saudi Arabia, Middle East & various African Countries according to the government regulations. As an assignment also worked on Intercompany projects& worked as a contact person for their projects in Pakistan. Specially designated for the key projects including UNICEF, IFRC, United Nations, BRC, & WFP for food & non-food items. Share hand to hand information with them. Keep them intact for issues that arise on daily basis. Managing their complete on the field and off-field operations according to the scope all over the country and preparing & sharing the detailed and interim reports of field operations with them. In addition to all the above also perform as an MIS Coordinator & responsible to prepare detailed analysis reports on monthly sales activities of various business units, forecasting strategies, customer queries & complaints. Providing support in statistical analysis to the Quality Assurance Unit for their annual review.

Monitors effective execution of bank policies & procedures in the branch and to ensure efficient, accurate and timely delivery of services and products to the customers.Review new account opening forms & meet the applicants for the assessment of their overall profile.Perform KYC of the customers while opening their accounts.Monitor unpredictable transactions on regular basis in order to avoid any breach in the policies.Ensure that all bank \walk-in customers are well looked after within the bank policies and procedures by providing them personalized services and proper guidance. Assist and guide the customers about the quality services and encourage them to move towards the alternate distribution channels. Elevate importance of service quality culture among all front and back office staff. Act as a focal point between branch and service quality department. Keep constant follow-ups with the branch for customer related issues to get them resolved within the turnaround time. Ensure the complete implementation of policies and procedures within the branch issued by the service quality department.

Key responsibilities include In-depth analysis of customer’s overall profile, evaluation of customer’s credit worthiness & scrutinize the applications & sanction credit line based on criteria set by Credit Policy.Also served as an MIS coordinator in the process & control unit, where I was responsible to roll out various MISs on daily, monthly and quarterly basis. I was also involved in Initiating and implementing of new MIS to monitor center performance and coordinate with unit supervisors for improved services. As an MIS coordinator I was responsible to prepare monthly capacity plan, Cap plan for volume, budgeting of the unit, TAT monitoring MIS for credit cards, ALOP & merchant application processing and keep follow-ups with the relevant units to ensure that there must not be any TAT breach or escalation left behind. Being a member process & control unit I was also given a task to assist the departments on audit related issues and act as liaison between the departments and the audit team.