Naim Khan, Founder and Managing Director of Biryanipalayam, is a dynamic leader with over 20 years of experience in the IT industry, including a distinguished tenure at Dell Technologies as the Director of Global Escalations. His leadership skills and expertise in technology and operations management were honed during his time in the Silicon Valley, where he lived for 10 years, managing teams across the USA, Dublin, and India.Driven by a passion for customer service and a commitment to making a difference, Naim transitioned into the food industry during the COVID-19 pandemic. Leveraging his technical and management skills, he co-founded Biryanipalayam with his wife, Mahathaj Parveen, an experienced healthcare professional. Together, they brought a unique blend of medical precision and technical acumen to the restaurant and catering industry.Under Naim's guidance, Biryanipalayam ensures uncompromising quality, using only the freshest ingredients without artificial additives, Ajinamoto, preservatives, or food coloring. His dedication to excellence and mission to serve extend beyond business, forming the core of Biryanipalayam's success. Join us on a journey where technology meets culinary artistry, and every dish reflects a commitment to excellence.

Manage the L4 Support Escalations team spread across 3 locations covering all timezones. Highest escalation level within the Support org, and into Engineering.Manage the Supportability team delivering tools to increase speed and efficiency of issue resolutions.

Enterprise Technical Support Consultant

Lead Technical Support Engineer

Network Engineer / Instructor at Sansbound Solutions - where I strengthened my Networking skills and solidified the foundation.

My first job - the foundation of my career in Technical Customer Support and Networking. Built and maintained Hospital Information Systems to enable accessibility and availability of critical live patient data to medical specialists within the hospital, and around the world.