Technical Support Manager
CurrentApart from Service delivery in the region, i was full time involved in managing and generating sales of service contracts for Peak Scientific Gas Generators within the Middle East (U.A.E, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia)Analyzing Middle East regions to offer suitable service contract solutions.Working with distributor and OEM networks within Middle East to maximize opportunities from new and existing customers.Competitive analysis to tailor the best solution… Show more Apart from Service delivery in the region, i was full time involved in managing and generating sales of service contracts for Peak Scientific Gas Generators within the Middle East (U.A.E, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia)Analyzing Middle East regions to offer suitable service contract solutions.Working with distributor and OEM networks within Middle East to maximize opportunities from new and existing customers.Competitive analysis to tailor the best solution for the region and offer the standard Peak Scientific world class support directly out of our Peak Middle East office in Abu Dhabi.Attending exhibitions, liaising with distributors and end users to build on new and established relationships, cementing our dedication to offering our customers the best support we can provide.Creating processes and direction for a previously untouched region in terms of service providing, building on my experience within the region from the past years. Developing the Peak Protected brand within the region.Managing the Spare Part Sales business.Working closely with Peak Country / Territory Managers to maximize sales performance and opportunities in region.Monitoring market requirements in region, ensuring suitable spare parts stock levels and pricing policies are in place.Performing competitive analysis in order to grow Spare Parts sales and offer the best solutions for customers demanding the very best.Calling on key accounts to increase intake and develop customer relationships, offering products that improve reliability and minimize down-time. Reporting monthly sales performance, whilst focusing on pipelines, closing ratios and average discount analysis.Monitoring growth trends and adding additional structure/resource where necessary. Providing annual and quarterly sales forecasting date and reports to senior management.Updating all the process on SAP CRM. Show less
