Having experience in crypto, payments, and risk management worked for COINBASE . Skilled in universal queue handling Managed the end-to-end process of payments handling, ensuring accuracy and efficiency in transaction processing.Implemented and improved risk management strategies to minimize financial losses and maintain regulatory compliance.Conducted thorough investigations into suspicious activities, collaborating with internal teams and external partners as necessary.Developed and maintained documentation of policies, procedures, and best practices related to crypto and payments operations.Utilized universal queues to efficiently handle identity verification requests, account restrictions, and other customer inquiries.Collaborated with cross-functional teams to resolve complex issues and improve operational workflows.

I am a dedicated and highly motivated individual with one year of experience International Voice Process, worked for GOOGLE CLIENT.I possess excellent communication and customer service skills, which has enabled me to provide exceptional service to customers. I am proficient in using various software and tools required for the job, and I am always willing to learn new skills.Handled inbound and outbound calls from customers across different countries.Maintained accurate records of customer interactions.Achieved and exceeded performance metrics such as average handling time, first call resolution, and customer satisfaction, resulting in increased revenue for the company.Provided product and service information to customers in a clear and concise manner.