- Processed refund requests for eligible customers in a timely and efficientmanner, ensuring adherence to company policies and customer satisfaction.- Resolved customer queries regarding orders, providing clear and accurateinformation to enhance the overall customer experience.- Managed customer inquiries through various communication channels,utilizing strong interpersonal skills to provide comprehensive and effectivesolutions.- Expertly addressed issues related to food quality and service, demonstratinga commitment to customer satisfaction and retention.- Utilized Jira software to efficiently track, manage, and prioritize customersupport tickets, ensuring a streamlined and organized resolution process.- Processed refunds for eligible customers with precision, adhering tocompany guidelines and maintaining accurate records of transactions- Acted as a frontline responder to customer queries, providing detailed andcustomer-friendly explanations regarding orders, deliveries, and food-relatedconcerns.

- Conducted data maintenance and analysis using Microsoft Excel, ensuringaccuracy and up-to-date records.- Facilitated meetings by coordinating schedules, preparing agendas, andproviding necessary documentation.- Documenting information by maintaining daily logs and equipment recordbooks.- Maintained effective communication and collaboration with variousdepartments within the organization to ensure smooth workflow and timelyproject execution.- Assisted in organizing and managing sales-related events, presentations,and promotional activities.- Contributed to the development of sales reports and presentations forinternal and external stakeholders.- Participated in market research and analysis to support sales strategies anddecision-making.

- Served as an HR Recruiter at an NGO, specialising in talent acquisition andmanagement.- Initiated and maintained communication with potential candidates viaphone calls and email correspondence.- Coordinated and scheduled interviews, ensuring a smooth and efficientrecruitment process.- Assisted in the development and posting of job descriptions and vacancyannouncements.- Supported the onboarding process by facilitating documentation andorientation for new hires.- Maintained a high level of professionalism and confidentiality throughoutthe recruitment process.