Naina Ummat, Ecba, Mrem Email & Phone Number

Regina, Saskatchewan, Canada

Regina is the capital of Saskatchewan and the 16th largest city in Canada with a population of 226,404 (Source: 2021 Census Profile for Regina Census Subdivision). Regina is located in the south central area of the province.Highlights of my work include: ● Collaborated with Communications Team for 2 monthly posts on social media platforms such as Twitter and Facebook to ensure consistent messaging about waste sorting.● Conduct and organize outreach activities with residents about waste and water programs and resolve customer complaints.● Present waste audit results and gather feedback from about 60 Green Team members about the City's Green Routine Program.

ReCollect Systems is a software company specializing in digital solutions for the waste management sector. With a focus on meeting and surpassing the expectations of residents, ReCollect has the proven experience to deliver digital products that also meet the needs of waste managers, communicators, IT specialists and governmental officials.Highlights include:• Resolved over 190 tickets monthly, within the defined Service Level Agreements, using Fresh Desk providing Tier II technical support to more than 200 end users by researching and resolving technical issues, achieving a 90% resolution rate.• Collaborated with Customer Service Team, Product Managers, and developers for filing 20 bug reports on average per month, tracking the status, and testing the solutions before release ensuring 100% customer satisfaction.• Advised for Waste Wizard tool improvements and conducted User Acceptance Testing in an Agile set up for new features to make the tool more user-friendly for more than 200 customers and 4 support team members.

Halifax, Canada Area

One of Canada's leading universities, Dalhousie University is widely recognized for outstanding academic quality and teaching, and a broad range of educational and research opportunities. Dalhousie University currently serves 20,000+ students and offers 200+ degree programs.Highlights include:• Responded to more than 150 phone calls in a month, and more than 200 emails, on average so that all requests are answered in a timely manner.• Coordinated about 4 student placement agreements with the Dean’s Office and 6 other departments, monthly to ensure all legal and contractual obligations are complete for the placement.• Wrote 10 cards to university donors once a month, on average, to acknowledge and thank them for their monetary gift to the Faculty of Health.

Newfoundland And Labrador, Canada

Baie Verte-Green Bay Waste is responsible for managing all waste related activities in the Baie Verte - Green Bay Area. Highlights include: • Coordinated meetings with 3 municipal departments to discuss relevant procedures and regulations for closing 5 local landfill sites in Baie-Verte region to ensure compliance with the Newfoundland and Labrador Provincial Waste Management Strategy.• Presented the new proposed strategy for waste management in the region to the public, attended by more than 30 people, to inform them about upcoming changes to waste fee and disposal regulations. • Coordinated with local school teachers to establish a backyard composting set-up for a rural school in the region to promote the practical learning curriculum and introduce waste management concepts, thereby diverting more waste in the Baie-Verte Region.

Halifax, Canada

Metropolitan Regional Housing Authority is one of the five Housing Authorities in the province of Nova Scotia that is responsible for the administration and management of the rental housing units. Highlights include: • Inquired with 300 customers monthly, on average, though phone calls, about rendered contractor services at rented units and documented responses to ensure tenant satisfaction and contractual obligations. • Utilized Yardi software to produce 80 Purchase Orders and 100 Work Orders, monthly, on average for the operations staff.

Kemptown, Ns

The Colchester Waste Resource Management Department is responsible for processing recyclables, organics and garbage generated within Colchester County, Nova Scotia. Highlights include: • Responded to about 800 Solid Waste Helpline queries monthly, on average, to ensure correct and consistent information was disseminated to the residents about waste disposal and waste collection, thereby promoting better source separation in the region and decreasing waste contamination in the household waste stream.•Assessed and documented waste management practices of more than 30 businesses in Colchester County using Microsoft Excel to ensure waste by-law compliance and to increase waste diversion in the county.

Halifax, Canada Area

One of Canada's leading universities, Dalhousie University is widely recognized for outstanding academic quality and teaching, and a broad range of educational and research opportunities. Dalhousie University currently serves 20,000+ students and offers 200+ degree programs.Highlights include:• Collaborated with the Communications Department to design 5 new waste signs for delivering impactful messaging for waste disposal across the campus reflecting local waste disposal by-laws.• Improved waste diversion by 2% by coordinating with 5+ facility management team members on a 9 month project on a new waste signage initiative regarding reducing waste contamination. • Analyzed waste audit data using Microsoft Excel to measure waste diversion rates after implementing new signs and reported key data trends to 5+ stakeholders involving senior managers.

Halifax, Nova Scotia

One of Canada's leading universities, Dalhousie University is widely recognized for outstanding academic quality and teaching, and a broad range of educational and research opportunities. Dalhousie University currently serves 20,000+ students and offers 200+ degree programs.Highlights include:• Created 2 different Arabidopsis seed lines with different genetic makeup to determine effects of gene At5g07270• Compared seed structure of normal and genetically different seeds under 4 chemical conditions to assess the effects of At5g07270 on plant growth in cold climates• Analyzed results using Microsoft Excel and documented the results in a report to show the significance of At5g07270 related to winter growth and survival.

Truro, Ns

Extended Learning delivers lifelong learning opportunities to assist students in achieving their personal and professional competence and confidence. They offer certificate programs, introductory non-credit studies, general interest workshops, contract training and credit and non-credit distance education courses. Highlights include: •Organized laboratory experiments for 3 first-year physics classes so that the lab sessions ran efficiently.•Facilitated mathematics and physics tutorials for more than 30 first year students to ensure that students understood lecture content and were prepared for upcoming assignments and exams.

Truro, Ns

Extended Learning delivers lifelong learning opportunities to assist students in achieving their personal and professional competence and confidence. They offer certificate programs, introductory non-credit studies, general interest workshops, contract training and credit and non-credit distance education courses. Highlights include: •Checked, edited and validated RT-PCR genotyping test result for more than 100 Alberta sheep samples to identify scrapie resistant sheep specimen for farm breeding.

Master Of Resource And Environmental Management, Waste Management

Relevant Courses: Management Without Borders Data Management While enrolled in my Masters program, I was part of the team that assessed.

Other; Certificate, Complete

Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business Analytics introduces.

Bachelor Of Science With Honours, Biology

Relevant Courses: Introductory Statistics