Oversee and setup Zeekr Aftersales Operation

As a Service Manager at Audi Myanmar, I was responsible for ensuring exceptional customer satisfaction in all service activities. With a focus on the workshop service, parts, and accessories markets, I consistently enhanced service performance and identified and eliminated operational weaknesses. I successfully planned, monitored, and controlled profits in the service section, and managed the manpower budget while adapting the staff structure to meet market demands.Through my leadership, the service department maintained a logical organization, which ensured that operations ran smoothly. My commitment to promoting the Audi brand and dealership in a professional manner helped to build customer loyalty and drive business growth.Additionally, I played a key role in setting up the workshop crew, equipment, and processes to optimize service delivery. My time at Audi Myanmar equipped me with valuable experience and skills, which I am eager to bring to my next challenge.

As a Service Manager at Mercedes-Benz Myanmar, I was responsible for ensuring exceptional customer service in the Service Reception. I managed customer complaints and encouraged them to use our aftersales service again in the future. I always listened to what the consumer was saying and made sure they were satisfied. I also drove the frontline team to meet the Monthly Target and embraced accountability for both Mercedes-Benz and FUSO. My efforts resulted in revenue growth of 10% in 2016, 30% in 2017, and 20% in 2018.In Spare Parts, I monitored parts lost sales, parts turnover rate, correct part number search based on vehicle option codes, and discount calculation against the Parts LCP. I made sure that all fast-moving parts were in stock in accordance with market demands.In the Workshop/Aftersales KPI, I managed the workshop people and monitored the number of hours used, the number of hours charged, technicians' productivity and efficiency, and standard hours and operation codes in job cards entered by Service Advisors. I also managed PDI vehicles to complete tasks based on sales requests and persuaded all staff to complete jobs on time. To develop tools and approaches, I brought MB-approved special tools from sources and sent employees to Mercedes-Benz and Fuso training centers by differentiating our people's levels in collaboration with the HOD.My experience at Mercedes-Benz Myanmar equipped me with valuable skills in managing customer service, driving team performance, and increasing revenue. I am eager to bring these skills to my next challenge and make a positive impact on the organization."

• Repair and maintain Engine/hydraulic system/Transmission.• Doing QC all service and repair works.• Assisting breakdown units in timely manner.