Naing Aye Lynn Email & Phone Number

Yangon, Myanmar

• Envision and drive the strategic corporate direction with full responsibility for bottom-line factors, including long-term planning, product strategies, distribution channels development and strategic partnerships. • Manage investor relations, partner with the board and influence consensus on aligned strategies and initiatives while managing operational and political risks. • Provide cross-functional leadership, together with CFO, CDO, COO, CHRO, CRO, Chief Actuary, Head of Marketing… Show more • Envision and drive the strategic corporate direction with full responsibility for bottom-line factors, including long-term planning, product strategies, distribution channels development and strategic partnerships. • Manage investor relations, partner with the board and influence consensus on aligned strategies and initiatives while managing operational and political risks. • Provide cross-functional leadership, together with CFO, CDO, COO, CHRO, CRO, Chief Actuary, Head of Marketing and Partnership, and other senior leadership team members; and manage a general oversight of over 150 employees.• Redefine organizational structure, oversee major product launch and grow distribution channels to meet overall financial and strategic goals and targets. Show less

Yangon, Myanmar

Yangon, Myanmar

Having the experience, knowledge and the understanding of the customer base, market segment, distribution channels, the retail banking network, and the banking products, I was requested to step in, take charge and run the change and the transformation agenda of the bank which includes formulating, owning, driving and delivering the strategies on the bank's distribution channels (branches, ATMs and mobile banking), transactional banking (cards and payment), entire suite of deposit and lending… Show more Having the experience, knowledge and the understanding of the customer base, market segment, distribution channels, the retail banking network, and the banking products, I was requested to step in, take charge and run the change and the transformation agenda of the bank which includes formulating, owning, driving and delivering the strategies on the bank's distribution channels (branches, ATMs and mobile banking), transactional banking (cards and payment), entire suite of deposit and lending products, services (CRM, Credit Care, AML/KYC, and data), and digital transformation.• Established a company vision and developed a 5-year product roadmap, with focus on customers, transactional banking and digital transformation.• Built a new team (organization) and implemented a Payment Service Provider (PSP) platform, with a roadmap to becoming the country’s largest PSP as a separate entity with Yoma Bank as a majority stake holder.• Partnered with Mastercard and developed a go to market plan to roll out four co-branded debit and credit cards products within the first year.• Lead and grew strategic partnership with Prudential Myanmar on multiple strategic products and initiatives to launch and introduce health, life and savings products into Myanmar’s nascent insurance market.• Transformed the existing division by recruiting new talents, managing the performance of the existing team, and building a team that is delivery and customer focused; therefore, increasing the team productivity and scrum team utilization rate by over 20% from 70% to over 90% within two sprints.• Built a more efficient and outcome driven delivery model, with disciplined quarterly sprints, whereby increasing the sprint-by-sprint successful delivery rate by over 30% from just over 60% to above 90% in two quarters. Show less

Yangon, Myanmar

Full business P&L and governance responsibility for the personal banking franchise consisting of a full product menu, over 80 branches, and a total retail banking staffs of over 2000. Focus on the achievement of strategic and business goals, alongside meeting financial objectives, enhancing customer satisfaction and overall experience. Encourage a customer focus at C-suite level balanced with cost saving initiatives and revenue growth strategies. Standardise services and KPIs for… Show more Full business P&L and governance responsibility for the personal banking franchise consisting of a full product menu, over 80 branches, and a total retail banking staffs of over 2000. Focus on the achievement of strategic and business goals, alongside meeting financial objectives, enhancing customer satisfaction and overall experience. Encourage a customer focus at C-suite level balanced with cost saving initiatives and revenue growth strategies. Standardise services and KPIs for customer-facing teams to create a collaborative sales distribution network. My key contributions included:• Built and oversaw new personal banking division with leadership in place in three months.• Drove corporate vision to achieve targets in liaison with senior leaders and C-Suite team.• Extended branch network by enabling customer onboarding, deposits and loan increases.• Increased profitability via market/product segmentation, customer acquisition and retention.• Consistently met year-on-year growth target of 20% & increased customer base by 25%.• Reduced fund costs by 50 base points and administered a US $200bn+ deposit book.• Planned, developed and launched new products to market including deposits & loans.• Expanded the portfolio with payments, debit/credit cards, POS and new digital platform.• Navigated sales distribution network through pandemic and guaranteed vital services.• Safeguarded the business during 2021 political crisis using a disaster recovery plan. Show less

Yangon, Myanmar

With oversight of a 2000 strong workforce dispersed across 80 branches, I led nine direct reporting Regional Managers, underpinned by six support departments. I set-up primary financial goals regionally to drive YOY book growth target of 25%+ and sustain lowest non-performing loans. I utilised hands-on leadership to empower high regional performance combined with KPIs and a positive, collaborative culture. I acted as an advocate for continuous process improvement across the retail banking… Show more With oversight of a 2000 strong workforce dispersed across 80 branches, I led nine direct reporting Regional Managers, underpinned by six support departments. I set-up primary financial goals regionally to drive YOY book growth target of 25%+ and sustain lowest non-performing loans. I utilised hands-on leadership to empower high regional performance combined with KPIs and a positive, collaborative culture. I acted as an advocate for continuous process improvement across the retail banking division to achieve high-level objectives and minimise risk of financial or reputational impact. My key contributions included:• Pioneered a major restructure to create a network of centres with a sales/service focus.• Architected and put in place plans to double the branch network with small businesses.• Formulated and built a Sales Incentive Program to incentivise sales specialists, branch managers and regional managers to reward outstanding performance, resulting in increased profitability. Show less

Yangon, Myanmar

As part of the leadership team, the aim was to drive programs of change, partnering with McKinsey & Company management consulting firm, in addition to sustaining a clear line of communication to key stakeholders to achieve expectations. I took ownership of budgets and identified cost saving opportunities throughout the program lifecycle maximising the use of data analytics, scenario models and robust planning. I liaised with CTO, development and implementation teams to transition technology… Show more As part of the leadership team, the aim was to drive programs of change, partnering with McKinsey & Company management consulting firm, in addition to sustaining a clear line of communication to key stakeholders to achieve expectations. I took ownership of budgets and identified cost saving opportunities throughout the program lifecycle maximising the use of data analytics, scenario models and robust planning. I liaised with CTO, development and implementation teams to transition technology elements into core business divisions. Furthermore, I enabled new margin opportunities and released funding by reducing cash stock available at branch level. My key contributions included:• Delivered eight transformation programs with maximum value as lead decision maker.• Expanded product offering to include low cost deposits and low ticket personal loans.• Subsequently generated significant deposit growth and personal credit for customers.• Championed digitalization of small businesses and redesigned the application process.• Implemented product scale-up, redesigned fee and commission structure to grow income.• Reconstructed a network of business units, putting in place appropriate metrics & controls. Show less

London, United Kingdom

In partnership with FX sales and trading teams in both London and New York, with direct global stakeholder engagement, my remit involved management of multiple projects to deliver compliant products designed to meet business requirements. This is while I sourced and secured new trading products and increased revenue opportunities. I liaised with clients to proactively capture and understand requirements, resulting in strong communicative relationships. My key contributions included:•… Show more In partnership with FX sales and trading teams in both London and New York, with direct global stakeholder engagement, my remit involved management of multiple projects to deliver compliant products designed to meet business requirements. This is while I sourced and secured new trading products and increased revenue opportunities. I liaised with clients to proactively capture and understand requirements, resulting in strong communicative relationships. My key contributions included:• Received a global award for outstanding effort and commitment to delivering one company.• Considerably reduced number of systems and improved efficiency of execution.• Decreased technology costs and generated new revenue growth opportunities.• Decreased risk exposure and enhanced business workflow via process improvements.• Formulated different options to meet business demands, with approval over propositions. Show less

New York, Ny.

Conducted detailed business analysis and drove projects to delivery, from scope definition to requirements capture, translation into solutions, test planning, sign-off and successful deployment to introduce innovative, market-leading, and reliable technologies for futures & options, and cash equity businesses.

New York, Ny.

Provided customer support for Fixed Income, Rates and Currency business, and managed systems that provides sales and research information including market information, analytics, and risk for all Fixed Income business and customers.

Stamford, Ct.

Managed online contents for over one hundred newspapers within the United States, Canada, and the United Kingdom.

Master Of Science - Ms, Financial Mathematics

Bachelor Of Science - Bs, Computer Science

Academic Excellence and Leadership Scholarship Recipient (1996 - 1999)