Naomi Williams Email & Phone Number

Simi Valley, Ca, Us

Simi Valley, California, United States

Drive projects through the entire project lifecycle and working across departments to define project goals. Manage software/business projects from beginning to end. We utilize Agile/Scrum, Waterfall methodologies, tools, and meetings to facilitate projects. Identify risks/barriers in projects, Integrates project plans outlining the critical path with a plan to identify tasks and mjor milestones. Consistantly reviewing and tracking progress status, burndown charts, and other reports as required.

Scrum master, Agile Project management, Creating product road maps and release schedules. Experienced in Jira, confluence, retrospectives and daily scrum. Define high level scope and obtain approval from Product owners and stakeholders, requirement gathering, defining scope. Communicating with business teams and building relationships with product owners. Working with a blended team, on-shore and off-shore. Overall manage the IT team, engineers and help desks associates. Vendor management, maintaining business relationships.

Scrum master, Agile Project management, define high level scope and obtain approval from Product owners and stakeholders, requirement gathering, defining scope, work closely with our engineering team, clearing road blocks, meeting with product owners and all stakeholders. Vendor management, oversaw the installation and implementation of a Company wide printer update, saving the company monies. Working in Jira, confluence, retrospectives and daily scrum. Overall managed the IT team, engineers and help desks associates.

Managed a large team of intake specialists, underwriting coordinators, medical records managers, account managers and team leads. Used vast knowledge of business practices to be the subject matter expert while working closely with the Technology team in building and creating a better application for operational efficiency. Improved work stations and procedures by developing a training manual, bringing broader range of business knowledge to cross train team members. Started working with Agile methodologies and techniques to help manage projects within the operations practices. Tested the business requests with the Technology team in a QA environment to do UAT.

Facilitate growth in existing customers, managing a team of account managers, Managed a territory responsible for retaining region over 112%. Handles all types of customer training, in-services and direct contact. Building relationships with all customers from front office to business owners and accounting/billing teams. Resolving issues regardless of the issues associated with the customer, who could be a facility, doctor, or attorney.

Responsible for underwriting cases for business. Communicating daily with Law firm, paralegals and attorneys, doctor's and their staff. Flowing company guidelines vetting cases daily. Assisted the team managers/directors to become their lead and assisting others with training and learning overall company guidelines. Assisted in creating/building original 'To-Do' screens to optimize company efficiency and improve our overall structure. Started by handling a basic division, to overseeing the department and running committee calls.