Nainika Sharma Email & Phone Number

Hyderabad, Telangana, India

• Implemented best practices for text tagging and classification during the annotation process.
• Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
• Maintained detailed records of all data annotations performed to facilitate future analysis and reporting activities.
• Researched new tools, technologies, and techniques related to data annotation processes in order to improve efficiency and accuracy of workflows.
• Performed quality control checks on annotated datasets before releasing them into production environments.
• Developed machine learning models to automate the annotation process.

Hyderabad, Telangana, India

• Led and mentored a team of resources to ensure effective service level adherence, consistently meeting or exceeding service delivery targets.
• Managed task assignments, supervised queues, and conducted daily planning to enhance team efficiency and productivity.
• Implemented staffing strategies and optimized work allocation processes, resulting in improved efficiency and timely resolution of service requests.
• Acted as the Subject Matter Expert, providing prompt responses to queries and contributing to the speedy resolution of cases.
• Enforced toxic content policies, applied strikes to player accounts for violations, and maintained a toxic-free gaming environment.
• Analyzed game anomalies and reported findings to relevant teams.

India

Leveraged extensive expertise to conduct comprehensive audits of accounts and work processes, ensuring stringent adherence to quality standards and regulatory mandates. Acted as pivotal manual audit support for the Image Audits use case within Last Mile, significantly enhancing customer impact. Spearheaded troubleshooting, diagnosis, and validation of.

Telangana, India

During my internship at Indian Railways, I gained extensive hands-on experience with Diesel Electric Multiple Unit (DEMU) engines and their associated physical components, such as motors, hydraulic brakes, and gears. I was actively involved in the overhauling procedure of a motor for a 750HP DEMU train, where I developed an understanding of the intricacies.