Devi N. Email & Phone Number

Ajax, Ontario, Canada

Ontario, Canada

• Service Retention: Managing, developing, and improving service and parts maintenance programs, primarily Audi Care, to meet the specific needs of customers and improve service retention
• Managing Audi Canada’s After Sales Digital Retail program and vendors to expand and improve Audi Canada’s digital service offering
• Developing and launching alternative service strategy initiatives to improve service retention through the dealer network, and improving customer convenience and business growth (e.g., Premium Express Service)
• Launching, monitoring, and developing a comprehensive Technician Recruitment program
• Coordinating and managing Audi Canada’s predictive marketing program, including integration of national planning and offers within CRM/Salesforce system
• Regularly monitoring, measuring, and reporting key performance indicators versus targets

Ontario, Canada

• Managing financial projects for Marketing team – for example, offers on finance and leasing for vehicles, special spot offers on a monthly basis etc.
• Maintaining monthly finance and lease offers on the website
• Coordinating with marketing agencies to ensure timely project tracking
• Assisting in establishing and sustaining a financial oversight structure and processes
• Preparing reporting for management (Finance & Marketing)
• Making monthly billing schedule report

Toronto, Canada Area

• Assisting in establishing and sustaining a financial oversight structure and processes
• Reviewing service providers’ estimates and invoices
• Reconciliation of prior year invoices against estimates
• Tracking of projects, invoicing and credits, line item information and data contained in project estimates, and all supplied back-up material per project estimate
• Preparing reporting for management (Finance & Marketing)
• Preparing monthly billing schedule report

Mumbai Area, India

• Decreased travel and operational overhead expense from 1% to 0.6% of total budget
• Reduced Service Plan costs from 2% to 1.5% of total vehicle cost - by successfully reducing related parts pricing
• Saved $200,000 CAD - by optimizing departmental expenses
• Formulated annual After Sales strategy to improve on year-on-year profitability
• Developed process and systems to define pricing and cost estimation based on inputs from Audi Germany (Headquarters)
• Monitored dealer margin structures to sustain dealer profitability

Mumbai Area, India

• Prepared Annual After Sales Budget plan and conducted periodic review
• Conducted continuous analysis of internal and external factors affecting After Sales revenues and profitability
• Co-ordinated annual market research to After Sales parts pricing
• Organized Annual After Sales Events for Sr. Management and Dealers - resulting in 80% participant satisfaction
• Negotiated with various event management teams for numerous After Sales events
• Participated in 3-day Pricing and Strategy workshop conducted by Audi AG (Germany Headquarters)

Mumbai Area, India

• Arranged and tracked monthly KPIs of the After Sales Team and report to Sr. Management
• Tracked monthly inventory and ensure regular and relevant stocking
• Supervised and analyzed dealer performance on a monthly basis and generate periodic reports
• Assisted in increasing Bay Utilization from 50% to 70% - by creating Bay Utilization layouts
• Addressed various dealer queries and acted as single point contact between Field force and dealers

Mumbai Area, India

• Diagnosed and brought down the dealer payment lead time from 60 days to 10 days – by developing Vendor Payment model
• Streamlined Dealer Goodwill process and generated structured models for tracking goodwill expenses
• Validated and processed vendor payments
• Contracted event organizing agencies to host national events and conferences
• Created Monthly Spending reports
• Updated monthly Business Growth reports

Master Of Business Administration - Mba, Business Administration, Management And Operations, A

Activities and Societies: - General Secretary for Student's Council for 2 years - Founded quarterly Student's e-magazine "iLLUMInati".

Bachelor Of Engineering - Be, Electrical Engineering, A