• Spearhead initiatives to enhance the efficiency and effectiveness of the Loan Origination System (LOS), ensuring a seamless, customer-focused loan processing experience.• Collaborate with internal stakeholders and external platform providers to accurately capture and implement system requirements, translating complex business needs into practical tech solutions.• Lead the strategic planning and execution of process improvements within the LOS framework, aimed at reducing processing times and improving loan approval rates, while ensuring compliance with regulatory standards.• Develop and maintain comprehensive documentation and training materials, facilitating knowledge sharing and operational excellence across teams.• Serve as the primary point of contact for troubleshooting and resolving LOS-related issues, minimizing downtime and ensuring consistent service delivery.• Drive the integration of new features and technologies into the LOS, staying ahead of industry trends and maintaining our competitive edge in the financial services market.

• Serve as a consultant for client surrounding product evolution and update scope and requirements.• Prepare project proposals, plans and timelines.• Understand and negotiate needs and expectations of multiple stakeholders.• Analyse, document and propose solutions for business areas and to prepare functional specifications.• Manage and mentor a team of 4 business analysts in documenting client requirements.• Articulating ideas and viewpoints to senior management, peers and others.

• Result-oriented professional with nearly 8years of experience in Business Analysis, Requirement Gathering, Manual Testing& Client Management in BFSI, Construction & Retail industries• Knowledge & understanding of business analysis & best practices while maintaining & enforcing quality standards• Gather & analyze data in support of business cases for tracking defects and fixes in product development, software application development, information systems and operations• Skilled end-to-end process of Business Analysis entailing As-Is / To-Be Analysis, mapping &finalizing requirements, documenting functionals pecifications and converting them into solutions• Proficient at understanding the needs of clients, analyzing corporate business processes, evaluating & analyzing data and scoping of requirements across multiple business areas• Possess excellent interpersonal, critical & analytical thinking, leadership and team building skills

• Developed a strong professional network with prospective clients to bring in newbusiness referrals on regular basis.• Brought in approx 35 Crores INR($5.4 million) in revenue over 1yr• Created a network of leads that consistently converted into solid referrals.• Established strong rapport with corporate and government clients at multiplelevels by improving the credibility of my firm.• Worked closely with sales and pre-sale teams to pursue opportunities byfacilitating the development and submission of business proposals.

• Achieved 17% improvement in customer satisfaction index by optimizing CRMprocesses according to business intelligence analysis and customer feedback.• Gathered Business Requirements by conducting detailed interviews withbusiness users and stakeholders.• Collaborated on regular basis with the Project Manager to perform required dataanalysis, interpretation, correction and document presentation for variousprojects.• Performed Gap Analysis to compare all elements of existing "as is" with desired"to be" processes. Re-engineered the user interface of the application.• Collaborated the planning of new product decisions and enhancements toexisting applications.• Presented business status, performance, and pending business initiatives in frontof senior managers and VP during for monthly and quarterly business reviews.• Developed and executed test cases (manual) based on business requirements.Worked with the QA Team as a Tester during the test phase.