I built my professional career in the automotive segment, working in global companies, contributing in after-sales, quality and engineering, with solid knowledge in service, training, development of dealer networks, quality and product performance in the field. Today, I feel largely qualified and experienced to provide solutions in strategic projects in order to achieve operational excellence and organizational growth, optimizing the performance of employees through process redesign, resource allocation and qualification programs.Over the past 5 years, I have carried out consultancies in a network of automotive dealers / distributors in Brazil, Argentina, Chile and Mexico for the purpose of developing new concepts and service standards, with analysis of performance indicators, aiming to introduce and disseminate cultures of continuous improvement and loyalty from clients.Analytical profile and oriented to customer satisfaction with a focus on results management.Personal characteristics:- Analytical ability;- Openness to share experiences and knowledge;- Flexibility without loss of focus;- Excellent interpersonal relationship;- Easy adaptation to diverse cultures and professional requirements;- International experience;- Professional Maturity;- Emotional stability.Expertise Areas- Consultancy in the automotive segment;- Development and implementation of new processes and concepts in after-sales;- Optimization of times and resources with improved performance that provide gains in the quality of customer service / satisfaction;- Change in organizational culture aimed at focusing on the Client;- Structuring and implementation of new concepts in Service and Parts;