Nairo Lambert Watson Jr Email & Phone Number

São Paulo, Brazil

São Caetano Do Sul

São Caetano Do Sul

Cidade Do México E Região, México

São Caetano Do Sul

São Caetano Do Sul

Develop internal process for monitoring contracts for service by Project Managers.Identify customers needs and expectations and confront with deliverables quality.Know aboult macro aspects of customers operation and business segment, leveraging new demands, and ensure those already defined in scope of contract.Definition of parameters and requirements for satisfaction survey application.Establish continuous improvement process based on Customers Satisfaction Surveys .Motivate internal teams to overcome the basic expectations , contributing to the perception of Excellence in Service .Inputs to support new designs and operational methodologies that seek improvements in products and services .Responsible for an Ombudsman Program with customers .Identify potential sources of customer dissatisfaction, anticipating corrective actions and acting on internal process improvements .

São Paulo

Responsible for creating the Mitsubishi Training Institute (IMT), increasing training capacity to dealers by 200%, including facilities lay-out, equipment acquisitions, facilities suppliers management and budget design/ control.Coordinating development and implementation of in class and e-Learning trainings for Dealers, focused on technical and non-technical courses, customization of training tools like LMS (Learning Management System) and developing strategic partnerships with Senai, Fenabrave, CESVI Brasil and Assomit. Development of regular training programs for Sales and After Sales team forces in order to improve knowledge and skills with new product presentations, comparisons with competitors and drive appraisals.Responsible for Training Certification Programs to Dealerships, exceeding the annual target of 4,000 in class trainees and 15,000 on-line trainees with rates above 80% providing significant results in sales and customer satisfaction, backed by research SSI / CSI.

Santo André - Sp

Responsible for Sales, Service and Administrative training for BFBR Dealership.Leading solution implementation project of e-Learning training, promoting the customization tool (LMS), adequacy of procedures and "Change Management" culture change with the Dealership. Implement an incentive program tied to training, promoting the empowerment, motivation and recognition of participants.

São Bernardo Do Campo

Responsible for TTI operations in technical trainings to General Motors Professional Development Department.

Tatuí Proving Ground

Performance in Tatuí Proving Ground as “voice of the customer”, coordinating drive appraisals, in order to obtain dynamics, statics, objective and subjective evaluations for product development - BV226 (Ecosport); Coordination of special tests on prototypes vehicles for further government agencies approvals;Lead readiness engineering meetings to achieve product targets; Started preparations certification engineering (Sign Off) that involves the entire documentation process for the approval of the product.

São Caetano Do Sul

Responsible for field failures analysis in Astra and Corsa’s platforms along GM Plants, managing field performance indicators (KPI’s) and Customer Satisfaction Indexes using results of Customers Surveys, monitoring the various stages of the corrective process and continuous improvements.Coordination and lead of Quality Meetings on monthly bases Analysis of parts and components returned from Dealers under warranty to determinate the root cause of field failures, developing recommendations and action plans to GM plants and suppliers.

São Caetano Do Sul

Broad experience in the Service Engineering and After Sales, focused on technical support to dealers, customer service standards, operational processes, coordination and development of Recall and technical literature.

1991, Automotive Engineering, Mechanical Engineer

Master Of Business Administration - Mba, Administração Para Engenheiros