• Own the product functional design, agile delivery and track performance of new product features and improvements across in-app Mobile Messaging (iOS & Android), CRM and Data Analytics web portal for a complete consumer sales & service experience• Set KPIs for membership services health focused on the member engagement through messaging channel; drive chatbot deflection strategies and support requirement to increase member engagement by 5-10x• Ensure members have a seamless mobile in-app messaging and chat support experience by decreasing 70% of destructive experiences, which has helped increase CSAT / NPS scores• Lead a cross functional team of membership services, engineering, marketing and product stakeholders to set go-to-market strategy and roadmap for a complete member experience• Manage and mentor a team of associate product managers to set product goals, maintain focus on execution and align product mission to deliver business value by providing world class membership experience for Consumer and Enterprise clients

• Led cross-functional delivery teams to launch 5 Sales Enablement products powered by Salesforce CRM that resulted in $20M revenue growth• Owned entire product life cycle from planning to execution to delivery leading agile product & feature launches serving needs of 350 users in 16 countries • Utilized JIRA / Trello boards to collaborate and saved 40% spent on time on monthly agile roadmap prioritization meetings • Defined product roadmap and acted as a trusted advisor to COO and CTO for all Sales Enablement initiatives to deliver personalized Sales & data analytical platforms for Institutional & Intermediary (RIAs and TPDs) business enriched with information from internal, external data sources • Set standards and best practices for agile delivery aspects of global CRM, Data Analytics, Marketing & Web Analytics, Digital Marketing Automation, Client Portal and AWS Data Lake to digitize sales & marketing funnel• Partnered with UX team to preempt usability improvements that has led to 25% gain in user efficiencies for relationship management activity entry and data capture• Collaborated with key partners in Sales, Marketing, Operations, Engineering and UX team to drive consensus on emerging Mobile & Client experience portal interfaces and incorporate them into product strategy • Validated and challenged design decisions in ongoing development process to continuously evolve and meet changing user needs which has helped reduce engineering team support time by 30%• Improved lead conversion by 12% by proactively helping field sales expand their reach on marketing of core products utilizing historical marketing engagement data • Provided regular executive briefing to discuss product progress, risks and measured success against KPIs to manage overall expectations• Managed new vendor product reviews and onboarding including business product demonstrations, leading contract negotiations and coordinating legal reviews

· Responsible for planning, execution, launch and training for 8 global projects serving 500 users for $3B global business with continuous agile delivery for new features· Managed a matrix program delivery team of 15 members in US, UK and India to launch CRM and analytics tools tracking client performance, coverage relationships, pipeline tracking, and relationship management activities (meetings, calls, e-mails, instant messages) within a tight of schedule of 24 weeks· Documented requirements, use cases, user flows for complex pipeline management and product configuration tool with built-in AML, KYC, and compliance due-diligence approval process that helped reduce client onboarding cycle time by 20%· Introduced and implemented agile project execution methodology using JIRA, confluence contributing to 50% increase in project delivery efficiency · Built online sales rep goals setting and sales revenue tracking tools that helped 60% more sales reps achieve their quarterly targets · Partnered with sales business owners, engineering and business intelligence development teams to launch to sales performance scorecards, client profitability and revenue attribution leading to actionable insights and 12% increase in North America revenues

· Created wireframes, mock-ups and launched consistent, responsive user experience strategy for Mobile & Desktop projects across 10 enterprise Sales applications · Led two usability studies (used Customer Experience Mapping) with users from 12 countries; worked with a team of UX designers to streamline user interface for CRM & Sales application; associated application usage increased by 66%· Created wireframes & mock-ups to articulate and ideate customer needs; Used balsamiq online tool to collaborate with external UX designing firm · Owned global roadmap for Deal Pipeline, Order Management and Product Configuration for Cash, Trade Finance and Securities Clearing solutions· Coordinated and prioritized features across vendors and internal development and engineering teams to address key business requirements for several Customer Relationship Management tools serving 1200+ Users across 67 countries· Led agile development & business analysts team to deliver against the roadmap and bring products to life· Documented user stories requirements, elicited functional specifications, led training and demonstration of features to end users in North America, EMEA & LATAM regions· Recognized for outstanding performance on successful launch of Incentive Compensation and Revenue Realization application, received from the CEO of Citi Transaction Services business

· Revamped engineering processes by proposing a new Tape Backup & Archival strategy, reducing the overall operating cost by 7% on BAU projects· Proactively evaluated network security, operating system and database performance tracking tools for operational risk management · Partnered with engineering PMO team to propose tools for infrastructure proactive alerting and monitoring system

· Performed As-Is & To-be analysis for proposed network security monitoring processes· Implemented a central tracking tool to track, actively monitor and record dependencies, leading to 22% reduction in security vulnerability across engineering teams· Managed an auditing project for clean-ups of violations occurring from SSH Trust keys