Naitya Patel Email & Phone Number

Waterloo, Ontario, Canada

Delivering comprehensive IT support within a dynamic university setting to faculty, staff, and students, managing a diverse range of service requests, onboarding processes, and incidents.Utilizing TeamDynamix for precise ticket management, ensuring the organized and timely resolution of service requests, incidents, and technical issues. Addressing hardware, software, and networking incidents, providing immediate AV support for uninterrupted educational activities. Expertise in access management, particularly in resolving password issues, using endpoint, Intune, and AzureAD for efficient issue resolution and access control. Facilitating effective communication with stakeholders to promptly resolve IT challenges and enhance the overall user experience in Office 365.

Windsor, Ontario, Canada

Providing Holistic IT Support: Offer comprehensive IT assistance to faculty, staff, and students, managing a diverse range of service requests, onboardings and incidents in a dynamic university environment.Efficiently Managing Tickets: Utilize TeamDynamix for meticulous tracking, ensuring prompt and organized resolution of service requests, incidents, and technical issues.Being a Versatile Problem Solver: Address hardware, software, and networking incidents, offering immediate AV support to contribute to uninterrupted educational activities across campus.Expertise in Access Management: Play a key role in access management, particularly in resolving password issues. Utilize endpoint, Intune, and AzureAD for efficient issue resolution and access control.Enhancing User Experience: Facilitate effective communication with students, faculty, and staff, offering prompt and professional assistance to resolve IT challenges. Acquire advanced proficiency in Office 365, contributing significantly to issue resolution and improving the overall user experience.

Windsor, Ontario, Canada

Proficient Multitasking: Demonstrate strong multitasking skills by meticulously entering orders and preparing food items for 1000+ customers daily.Efficient Time Management: Exhibit effective time management skills by handling multiple customer orders simultaneously, ensuring completion within 40 seconds or less.Customer Service Excellence: Deliver exceptional service by promptly addressing inquiries, resolving issues, and fostering a positive atmosphere for patrons.

Windsor, Ontario, Canada

Helping in triaging and solving software and hardware problems for University of Windsor Faculty of Law

Windsor, Ontario, Canada

Service request and incident tracking / triaging using the IT Service Management application, TeamDynamix Providing solutions to common IT and AV problems in-person and via remote assistanceDocumenting IT and AV issues with a high degree of attention to detail Resolving IT and AV hardware and software issues Diagnosing, logging, and resolving networking incidents Access management – primarily UWin Account issues with various applications Delivering, setting up and picking up mobile AV equipment Testing and cleaning AV equipment

Windsor, Ontario, Canada

Consistently supported ORE personnel, prioritizing exceptional service for UWindsor researchers. Key role in the ORE eRSO database upgrade contributed significantly to the successful ROMEO Researcher portal rollout for streamlined ethics applications.Demonstrated meticulous attention to detail in transferring data from paper formats to the advanced eRSO database system. Ensured timely completion of data entry tasks, encompassing verification, review, and precise input into relevant database sections.Spearheaded initiatives to optimize data organization, focusing on the thorough cleaning of digital files and seamless migration of paper files to the eRSO database. Proactively updated pending milestones, added attachments, and refined event categories and activities for enhanced database functionality.