Najamuddin Shaikh Email & Phone Number

Crawley, England, United Kingdom

1.Identifying and delivering customer requirements, meeting and exceeding their needs and maximisingsales.2.Achieving and where possible exceeding individual and team sales and service targets.3.Identifying opportunities to cross sell various products and services.4.Effective and accurate cash handling and reconciliation.5.Ensuring the store meets all operational standards and the highest levels of presentation are alwaysmaintained.6.Adhering to all Company Policies including Health and Safety, AML and Security.7.Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactoryconclusion is met.8.Ensuring telephone calls are answered in a prompt, polite and professional manner.9.Undertake marketing initiatives, to promote the Bureau and increase brand awareness.10.Ensuring all point of sale and company material is displayed correctly and in working order.

Karachi

Monitoring the transactions of customers and confirming any dubious transaction from the customers to check its authenticity by making recorded outbound calls to ensure prevention of fraudulent transactions. Maintain shifts according to the supervisor’s requirements, analysis of fraudulent attempts, disputed transactions and highlight the fraud trends. Responding to customers' queries promptly and with accurate information. Identify suspicious cases while monitoring the transactions alerts and send them to relevant departments for further processing. Highlight the possibilities of any point of compromise (POC). Generation of Financial Approvals received from other departments (Cash for card, Balance Transfer & Flexible Credit Plan) and Referral processing. Works on different applications i.e., Fractals, VRM, CARDPRO, UnionPay, MasterCard.

Karāchi, Sindh, Pakistan

Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards. Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements. Ensure special arrangements are provided as required Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council. Complete all reports, logs and claims accurately as required by British Council Examinations Services Work with the test day supervisor to always promote and ensure the wellbeing of candidates. In case of emergencies, follow correct procedures Report any incidents, emergencies or breaches of security to the proper test day supervisor. Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud to ensure that security is maintained, and examinations are conducted in a fair and proper manner according to CIE standard. Conduct Exams of O-Levels, A-levels, IGCSE, IELTS & CFA.

Karachi Pakistan

Responding to customer queries in a prompt and correct way, via phone, email or chat. Follow up with customers to ensure their technical issues are resolved. Manage substantial amounts of incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide right solutions and alternatives within the time limits; follow up to ensure resolution. Making sales or providing recommendations for products Engaging in active listening with callers and making sure you calm angry customers down Responding accurately and efficiently to callers, explaining situations, and providing them with answers Temporary Role:Acting Team Lead – Worked for Operations department as ATL and looking after a team of seventeen members and their KPIs (AHT, Quality, Absenteeism, Staff Time Adherence and resolving all their issues). Assisting and training upcoming new batches. Coordinate with various departments for swift resolution of customer complaints. Maintain KPI's (Service Quality Level, AHT – Average Handle Time according to client requirements, Monthly Staff Time, Availability in different shift timings as per client requirements). Q.A Officer – Worked for Operation department as ATL from Sept’16 till Feb’17 Looking after floor QI and providing feedback on real time to support center quality according to client requirement & conducting daily hurdles with team and trying my level best to make them up to date.

Master Of Arts - Ma, Economics, 2Nd Division

Acca, Accounting And Business/Management, A

Bachelor Of Commerce (B.Com.), Accounting, 1St Division

Intermediate, Pre-Medicine/Pre-Medical Studies, B

Activities and Societies: cricket

Matriculation, Social Sciences, A

Activities and Societies: cricket