Najee Ali Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

• Rebuilding our Office 365 MRM policies to resolve company-wide inbox bloat • Creating a knowledge base for our processes, solutions, and other critical information.• Located and disabled the Entra ID registration campaign that forces Microsoft Authenticator MFA over our preferred SMS / phone call option.• Deploying and Configuring Microsoft 365 applications (e.g., Office, Teams, OneDrive).• Maintaining endpoint security with Malwarebytes and Symantec Endpoint agents.• Responding to security alerts from our Microsoft 365 Admin and Checkpoint Harmony portals.• Deployed MFA enforcement for VPN and Office 365 to comply with cyber security insurance requirements.• Managing end-user requests and issues using Microsoft Entra ID, on-prem AD and Office 365 Admin.

Olive Branch, Mississippi, United States

• Supported office and remote end-users, troubleshot Production Line Down issues, and served as technical translator between Production floor and IT Operations teams.• Installed and troubleshot office and Zebra label printers. • Created and deployed silent software installation scripts that utilized Desktop Central, Powershell and Command Line.• Resolved network connectivity issues by identifying and correcting ethernet wall jacks mislabeled to the wrong patch panel ports.• Fast-tracked critical production machines’ application configuration restoration using Unitrends backups, reducing downtime to minutes.• Utilized Active Directory for user account management, group assignments, and security permissions.• Created and troubleshot Windows and Linux virtual machines in Nutanix.• Remotely addressed SNOW support tickets using various tools such as Teams, Zoom, TeamViewer, VNC, RDP, and Endpoint Central.• Created solutions for process inefficiencies.

Memphis, Tennessee, United States

• Continued previous Event Support responsibilities.• Served as SME for our fundraising technology and applications.• Researched technology solution for field volunteers’ sudden restriction from field offices, due to Covid lockdowns.• Optimized team’s Agile workflow primarily through JQL scripting.

Memphis, Tennessee, United States

• Developed soft skills by assisting and reassuring stakeholders and donors in high-pressure in-person and virtual fundraising environments.• Eased stakeholder fears of transitioning to a 100% virtual fundraising model during Covid-19 lockdowns.• Served as the technical “translator” between the IT platform and non-technical stakeholders.• Used “boots on the ground” fundraising event experience to guide application development and technology deployment.• Developed network equipment solutions based on individual fundraising event venues’ infrastructures• Worked with our vendors to uphold and improve service quality.• Trained stakeholders in our vendors’ applications and use-cases.• Trained new team members on the fundraising event technologies and experience.

Memphis, Tennessee, United States

• Coordinated workstation upgrades with medical scientists’ downtime.• Coordinated with project management and application administrators to address Windows 10 compatibility issues.• Migrated doctors’ data via Altiris, One Drive, and physical drive cloning.• Guided end-users toward using cloud storage to avoid potential data loss.• Ensured end-users’ desktop environments were satisfactory after upgrading to Windows 10.• Formatted used physical drives before scheduling their disposal.

Memphis, Tennessee, United States

• Imaged daily international shipments of point of sale systems.• Applied software diagnostics and repair procedures on point of sale systems.• Configured servers and routers for installation by customers such as Autozone.

Memphis, Tennessee, United States

• Performed direct sales of beauty and barber supplies to customers after extensive market research on customer base product usage and current price points.• Responsible for product selection and pricing.• Responsible for gathering beauty and barber shop location and staffing data for the Memphis area.• Responsible for route planning for the most efficient usage of time and data for servicing customers.• Managed inventory, e-commerce web presence, social media presence, and performs basic accounting.

Memphis, Tennessee, United States

• Imaged and configured desktops, laptops (Altiris) and phones.• Resolved service desk tickets (Service Desk Express).• Updated and validated inventory records.• Maintained hardware refresh cycle.• Provided end-user support to medical and administrative end-users.

History

Cloud Architecture