Najee Jones Email & Phone Number

Atlanta, Georgia, United States

• Serve as crucial registration point of contact, assisting professional Customer Advocates on conducting and completing customer registration, identifying and resolving delays to streamline processes. Honored with being.
• Head delivery push calls, handling customer de-escalating and offering outstanding experience throughout delivery delays; aided with orienting on-time delivery and arranging schedules to ensure timely deliveries.
• Complete and finalize direct delivery transport operations, facilitating out of market customers with delivery transportations in accurate and professional manner.
• Create and improve relevant processes, procedures and product templates; make outbound calls to new and season leads in Lead Management system.
• Devise and maintain strategic relations with division management teams and field personnel; contribute directly to Contact Center manager and other Contact Center associates, including shared job duties as part of team.
• Partner with Social Media Manager in establishing and maintaining a consistent writing style and voice across all communications.

• Oversaw three large stores launched from the DC metro area across 2017 to 2021, and in Atlanta, Georgia market from 2021 to 2022.
• Directed 80+ associates, four managers, and 15 shift leaders/cooks; mentored and promoted 15+ Managers in four years to six General Managers and nine Assistant Managers.
• Interviewed, screened, and recruited 100+ associates to attain 0% turnover in 2018 and 2019, reaching highest retention rate throughout the DC market.
• Garnered and maintained a strong relation with HR by partnerships, certifying written disciplinary write ups, termination conversations, and performance enhancement plans.
• Attained the top #1 KPI store in a field of 2500 in 2018, and #9 in 2019; boosted the store SSS from 10% to 64% by utilizing local marketing to drive store throughput.
• Enhanced and optimized recruiting strategies in the Atlanta market with local community events and outreach drives; screened and recruited 30+ associates in 2020-2021 for one store.

Washington DC-Baltimore Area

• Supervised total operations, handling inventory management and fulfilling additional responsibilities when General Manager was absent.
• Supported and performed key role in the New Opening Store Launch Team for 2017, holding grand openings for over five stores within five months.
• Acted and fulfilled crucial duties for new concept store called Chophouse, a South East Asian inspired themed restaurant owned by Chipotle from 2015 to 2016.
• Crafted and coordinated schedules, headed mentorship sessions, and managed inventory, ensuring operations were optimized and met company expectations.
• Reduced staff turnover, benchmarking a record-setting improvement in staff retention due to success of employee-development and incentive programs.
• Elevated store’s guest-satisfaction index, ensuring swift resolution of customer issues to preserve customer loyalty while complying with company policies.