Najee Jones Email & Phone Number

Atlanta, Georgia, United States

• Serve as crucial registration point of contact, assisting professional Customer Advocates on conducting and completing customer registration, identifying and resolving delays to streamline processes. Honored with being one of 16 people to be promoted to Advocate II out of 500 candidates in ATL Office.• Head delivery push calls, handling customer de-escalating and offering outstanding experience throughout delivery delays; aided with orienting on-time delivery and arranging schedules to ensure timely deliveries.• Complete and finalize direct delivery transport operations, facilitating out of market customers with delivery transportations in accurate and professional manner.• Create and improve relevant processes, procedures and product templates; make outbound calls to new and season leads in Lead Management system.• Devise and maintain strategic relations with division management teams and field personnel; contribute directly to Contact Center manager and other Contact Center associates, including shared job duties as part of team.• Partner with Social Media Manager in establishing and maintaining a consistent writing style and voice across all communications.• Provide product expertise to help build and develop references and reference contact, offering product trainings.

• Oversaw three large stores launched from the DC metro area across 2017 to 2021, and in Atlanta, Georgia market from 2021 to 2022. • Directed 80+ associates, four managers, and 15 shift leaders/cooks; mentored and promoted 15+ Managers in four years to six General Managers and nine Assistant Managers.• Interviewed, screened, and recruited 100+ associates to attain 0% turnover in 2018 and 2019, reaching highest retention rate throughout the DC market.• Garnered and maintained a strong relation with HR by partnerships, certifying written disciplinary write ups, termination conversations, and performance enhancement plans.• Attained the top #1 KPI store in a field of 2500 in 2018, and #9 in 2019; boosted the store SSS from 10% to 64% by utilizing local marketing to drive store throughput.• Enhanced and optimized recruiting strategies in the Atlanta market with local community events and outreach drives; screened and recruited 30+ associates in 2020-2021 for one store.• Launched and operated four high performing stores across the DC market area; built and strengthened key relations with Landlords, Business Partners, Community Leaders, and Other Departments throughout the company.• Handled the recruiting lifecycle to ensure all KPIs, global standards, and metrics are met and exceeded; acted as primary point-of-contact for Field Management and HR.• Determined the most effective recruiting and advertising strategy to identify and attract top candidates; supported and complied with all global standards related to recruitment and hiring.• Leveraged knowledge of multiple recruiting sources to effectively source candidates, including but not limited to cold calling, Linked In, resume and ATS database mining, and networking events.

Washington Dc-Baltimore Area

• Supervised total operations, handling inventory management and fulfilling additional responsibilities when General Manager was absent. • Supported and performed key role in the New Opening Store Launch Team for 2017, holding grand openings for over five stores within five months.• Acted and fulfilled crucial duties for new concept store called Chophouse, a South East Asian inspired themed restaurant owned by Chipotle from 2015 to 2016.• Crafted and coordinated schedules, headed mentorship sessions, and managed inventory, ensuring operations were optimized and met company expectations. • Reduced staff turnover, benchmarking a record-setting improvement in staff retention due to success of employee-development and incentive programs.• Elevated store’s guest-satisfaction index, ensuring swift resolution of customer issues to preserve customer loyalty while complying with company policies.• Served on taskforce charged with turning around under-performing stores; contributed to significant improvements in guest satisfaction and sales.