Najeeb Ullah Email & Phone Number

Saudi Arabia

• Worked as a pre-sale engineer for the DNS system. • Setup the Jizan site office network connectivity. • Managed the IT BAU activities at Jeddah head office. • Setup and managing the IT infrastructure of ICAD Al-Khobar offices. • Design & approved the IT setup, BoQ for the Saudi Aramco Rastanura project site office. • Configuration and installation of network devices on different projects. • Vendor coordination.

Saudi Arabia

Pakistan

• Manage 24x7 NOC operations. Assign routine tasks for the proactive monitoring of core connectivity and core devices health.• Manages network operations, include troubleshooting, connectivity problems, installing & maintaining routers, switches, reporting operational issues and performing backups.• Monitor network performance and nationwide connectivity of branches, collection offices, DR Site and Head office by using Orion NPM.• Document network problems and resolutions for future reference. • Document core connectivity and business partner setups.• Vendor coordination.

Karachi

Standard Chartered Bank (1st Nov 2012 – 31st Dec 2015) Resident Network Engineer on mentioned companies payroll.1. Inbox Business TechnologiesURL: www.inboxbiz.com (1st Jan 2015 – 31st Dec 2015)2. Cyber Internet Services (Pvt.) Ltd. Lakson Group of CompanyURL: www.cyber.net.pk (1st Nov 2012 – 22nd Oct 2014) • Manage all network design, implementation, and support for all SCB locations.• Oversee maintenance and support of all network infrastructure using Cisco and Maipu switches, routers.• Establish and maintain strong relationship between 3rd party vendors.• Maintain routers, switches, and APs in adherence to rules through a strong change control process.• Configure new branches and ATM location.• Analyze network flow statistics on a daily basis and submit essential reports to management to understand existing network traffic flows.• Perform necessary steps when network problems arise in the datacenter and branch locations.• Maintain daily basis reports via licensed software link Op Manager, Net Flow (Fluke Network) and Host Monitor. • Successfully done the HUB relocation project.• Worked on the network migration/Nationwide connectivity project.

Karachi Pakistan

• Troubleshoot and resolve customer problems on Cybernet products and solution.• Provide technical support on phone or via email for system software.• Entertain the customer queries and provide direct technical support to customer base on operation, troubleshooting, installation of CPE(customer premises equipment) and other products.• Respond to customer (internal and external) inquiries concerning system software and improves overall functionality of provided services.• Document and log all customer contacts/queries into supportdatabase.• Prepare and deliver documentation of problem and findings to appropriate escalation point.• Take ownership and solve increasingly complex customer issues in line with support process, policy and ensuring customer satisfaction.

Corporate Support Engineer• Respond to customer complain/queries on calls.• Email monitoring, Escalations and vendor coordination.Team Lead Consumer Support Department• Roistering.• TMS Adjustment.• Reporting.• Provide technical support via telephone.• Handling technical queries related to the services (Emails & Internet). • Trouble shoots and configures DSL modems & routers. • Provide assistance to clients regarding the OS errors/problems.• Having good knowledge and trouble shooting skills on email software.