Brenda Najera Email & Phone Number

As the first Program Delivery Coordinator at MovingWorlds, I was entrusted with the responsibility of carving out the parameters and potential for this role, alongside the Head of Partnerships. I play a critical role in supporting our global programs and corporate partnerships. Reporting to the Head of Operations and collaborating closely with the Program Team, I focus on two main responsibilities:1. Program and Project Coordination: I support the development and execution of project plans for our global programs, including the TRANSFORM Support Hub and custom corporate initiatives. This involves managing task scheduling, tracking, and meeting schedules, as well as facilitating communication via our CRM to ensure seamless program operation.2. Corporate Partner Support: Operating on a global scale, I work closely with the Program and Operations Teams to provide exceptional support to our corporate partners. This includes managing program delivery and account-specific projects, and proactively ensuring program health. I handle client service escalations, conduct user testing for program design, along with coordinate internal meetings to drive alignment and planning.

I had the privilege of pioneering the Program Coordinator role at MovingWorlds, a position that was the first of its kind within the organization. I was responsible for managing high-impact programs that drove social impact across global communities. Working closely with the Program Team and reporting to the Head of Operations, my role encompassed three main responsibilities:1. Event Management: I played a pivotal role in planning and executing virtual events for our community, including webinars, workshops, and educational programs. This involved coordinating with internal and external stakeholders to ensure seamless event delivery while continually innovating and enhancing event technologies.2. Program & Project Coordination: I supported the development and execution of program and project plans for initiatives such as the MovingWorlds Institute and corporate-sponsored programs. This includes task scheduling, tracking, meeting coordination, and communication management to facilitate the smooth operation of these programs.3. Customer Support & Coordination: I provided direct support to our users, guided them through our platform and resolved their queries via our customer help channels. Collaborating with the Operations and Tech teams, I contributed to ongoing improvements in customer support processes and tools.With a focus on empowering team members and leveraging technology to scale effectiveness, I thrived in an environment where I could make a meaningful impact. My skills included proficiency in modern workplace tools such as Google Apps/Suites, CRM systems like Zoho CRM, and communication management tools. I excel in effective communication, customer empathy, problem-solving, and multitasking, ensuring that program tasks are managed efficiently to drive maximum impact.

Buffalo Grove, Illinois, United States

In my role, I focused on 3 state funded grants: Sexual Health Initiative for Teens (SHIFT); Substance Use Prevention (SUPS); Community Youth Services (CYS). I collaborated with community stakeholders through events, presentations, and virtual outreach to meet various grant deliverables with the goal of reducing youth substance use in our communities, and to protect the health, safety, and welfare of all. As the lead of the CYS grant, a new initiative for OMNI, I am tasked with taking large grant deliverables and creating actionable steps to implement the best activities, programs, and events to make the most positive impact in my service area. This required working with community sectors (police officers, school administrators, local businesses + more!) through assessments, feedback, meetings, all while updating goals, and creating new internal practices to keep up with the data gathered.OMNI is a non-profit organization that has been serving Wheeling Township since 1972. OMNI offers community outreach, virtual programming, counseling services and prevention work. 𝗦𝗸𝗶𝗹𝗹𝘀: Relationship Building · Strong Time & Project Management · Leadership · Community Outreach · Meeting Facilitation · Event Planning · Forecasting Outcomes · Project Documentation

Highland Park, Il

In my role, I was the main point of contact for a small business investigations firm where it was always all hands-on deck to ensure clients were receiving their investigations in an accurate, and timely manner. My work focused on internal staff satisfaction - ensuring they knew what their tasks were, as well as working tirelessly to juggle multi-industry client needs. LGL is a licensed private detective agency that was founded in 1991. LGL provides assistance to financial and loss prevention departments, retail managers, owner/operators and human resources with custom designed internal investigations programs. LGL is built on the foundation of honesty and integrity.𝗦𝗸𝗶𝗹𝗹𝘀: Relationship Building · Strong Time & Project Management · Customer Success · Material Creation · Best Practices · Guideline Adherence · Forecasting Outcomes · Project Documentation & Tracking

Northbrook, Illinois, United States

In my role, I took ownership off all north office operations. This required strong independence and time management skills, as I was typically the only office staff handling incoming employee/customer inquiries, supply management, tracking of multiple upper management calendars, and walking new potential employees through the application process.𝗦𝗸𝗶𝗹𝗹𝘀: Relationship Building · Strong Time & Project Management · Customer Success · On-boarding · Best Practices · Guideline Adherence · Employee Satisfaction · Office Operations · Scheduling

Wilmette, Illinois, United States

• Standardized and refined legal documents to support family law practice court proceedings• Mitigated legal team’s workload by reviewing discovery materials and contracts• Maintained confidentiality of work performed within office, adhering to company policies𝗦𝗸𝗶𝗹𝗹𝘀: Confidentiality · Detail-Oriented · Organization · Prioritization · Collaboration · Guideline Adherence · Communication · Office Operations · Scheduling

Deerfield, Illinois, United States

• Streamlined client communication process, doubling the amount of clients reached per day• Forecasted and re-aligned project parameters as needed throughout project life-cycle• Created and maintained comprehensive project documentation to assure standards were met𝗦𝗸𝗶𝗹𝗹𝘀: Collaboration · Database Knowledge · Client Satisfaction