• Identify and address bottlenecks in baking and cake preparation processes to enhance kitchen efficiency and employee productivity• Introduce new gelato and pastry items to the menu, contributing to revenue growth and enhancing the customer experience, while implementing cost-saving measures, such as strategic import of pastry raw materials, resulting in a notable reduction in expenses (15%)• Oversee recruitment, training, and development of new employees, fostering a culture of excellence and teamwork, while addressing any performance issues to enhance productivity and efficiency• Consolidate product orders from various users, ensuring efficient procurement and inventory management, while maintaining budgets, analyzing financial data, and optimizing expenses to maximize profitability.• Lead and manage all daily operations to ensure smooth functioning of the patisserie, while supervising bakery production, shipping, and cleaning activities, ensuring adherence to the highest sanitation standards• Stay updated with emerging trends in the food and beverage industry through participation in workshops and continuous learning

• Monitored and tracked sales performance, net profit, and overall restaurant business metrics, while analyzing financial data to identify areas for improvement and implement strategies to enhance profitability• Recruited and onboarded new employees, while providing them with comprehensive training, focusing on product knowledge, customer service, and operational procedures, to ensure compliance with Subway requirements and standards• Prepared and maintained required paperwork related to stock management, sales reports, and employee payroll and time sheets, ensuring compliance with Subway policies and procedures • Handled unresolved and escalated customer complaints in a timely and professional manner, aiming to achieve customer satisfaction and retention• Maintained open and effective communication with restaurant managers, staff, and corporate headquarters to ensure alignment with company goals and objectives

• Supervised and coordinated the activities of bakery staff, ensuring adherence to operational procedures and quality standards• Conducted regular inventory checks to monitor stock levels, identify shortages or discrepancies, and place orders accordingly• Inspected bakery items regularly to ensure that they meet established standards for quality, uniformity, and aesthetic appeal, while addressing any issues related to product quality or presentation promptly • Maintained accurate records of transactions, expenses, and revenues, ensuring compliance with accounting principles and regulations• Oversaw client service operations, including greeting customers, taking orders, and addressing inquiries or concerns, while handling transactions, processing payments, and reconciling cash drawers