Held the opening of a new Branch. Responsible for overall supervision of all store functions and operations. Ordered all sold goods and maintain total inventory of products in showroom and warehouse. Recommend products based on customer needs and desires. Training new employees.

* working with clients to understand their needs and to agree the scope of each consulting project* conducting research, surveys and interviews and analysing data to gain insights into the business* exploring business problems and modelling different solutions* attending meetings and compiling and presenting information orally, visually and in writing to keep clients up to date on progress* making recommendations for improvement and presenting these to clients* implementing agreed solutions* developing and implementing new procedures or training to support the changes proposed.*Following up with clients, preparing proposals, plans, furnished plans, site visits and decide with the client in order to meet clients needs

•Helping clients furnish and decorate their spaces(homes,offices, business place)•Work with clients to create functional and aesthetically pleasing spaces and products. •Listen to all challenges i might have with the existing space, learning more about the space and finding solutions on how to use it properly. •Presenting to clients sketches, and Auto-cad drawings with different design to match the client needs and style

responsible for overseeing and operating the guest home. In addition, to oversee the workers, take care of housekeeping, and conduct sanitary inspections. Additionally, take care of reservations and attend to hotel visitors.

- Planned, designed, and furnished residential properties to create unique living spaces- Met with clients to establish decor needs and used Auto CAD to create custom project proposals in alignment with client budget, tastes, and time frames- Followed changes in industry trends and changing styles- Consulted with clients to determine project scopes of work, including space planning, layout, FF&E utilization, and color schemes- Coordinated with clients, architects, construction personnel, installation personnel, and design team to achieve project deliverable- Attended client appointments to observe installation and project management process

1.Preparing Quotations:•Receiving workshop measurements, whether from customers over the phone or via meter for study and pricing. •Preparing pricing and discussing it. •preparing quotations and send it to the customers. •preparing factoring bonuses. •inventory control. •purchasing from suppliers. •Preparing monthly salaries • tracking working hours through the check in check out records•preparing the accounts of each worker according to the recorded working hours.

Conducted all sales activities such as greeting customers, answering questions, offering assistance, suggesting items, lendingopinions and providing product information• Managed basic store operations: processing shipment/transfers in a timely manner, merchandising goods on sales floor,maintaining perfect visual standards, keeping track of inventory/shortage concerns, communicating replenishment needsfrom warehouse or other branches• Monitored the selling floor by keeping it organized and stocked and assisted in the display of merchandizes to optimize thecustomer experience and increase sales• Provided excellent customer service with the ability to develop meaningful and loyal relationships with customers• Communicated features and benefits of merchandise beyond the basics, current fashion trends, and suggested sellingtechniques, to appeal to the customer’s needs, and ultimately generate sales• Built and maintained client base through consistent follow-up with phone calls and thank you notes, reviewing new productline, and inviting to store events• Reached and exceeded personal daily, weekly and monthly sales targets, applying new techniques and actual plans, andcontributed towards the store achieving established objectives and goals

• Analyzed the business, proposed and implemented action plans to improve results, generating sales for each productcategory and creating new clients and reactivating former ones.• Upheld and incorporated all brand principles and standards into the overall visual strategy and collaborated with corporatedevelopment to understand brand standard initiatives and communicate standards to the store• Created a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthlytouch base meetings and storewide meetings in order to coach and deliver timely feedback.• Proactively assessed performance and growth potential of individual staff members in order to create a strong teambenchmark and promote career paths.• Completed all necessary administrative paperwork in a timely manner including creating staff work schedules and ensuredappropriate store coverage.• Audited daily invoices petty cash and took necessary actions to effectively control costs and ensure efficient operation instore.• Managed customer service quality, to meet customer expectations by offering excellent customer service standards anddeveloped loyal Khabbaz customers, implementing appropriate CRM tools and maintaining customer database.• Planned and hosted a special Saturday event, targeting $10,000 of sales revenues, and unexpectedly achieving $17,000 ofassigned sales goal

Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets.• Pioneered development of improved system for following up with unsatisfied customers, reducing customer churnby 6%.•Proposed more efficient call script to reduce average customer handling time, which was well-received andimplemented by management•Resolve over 50 customer complaints per week via Phone.•Answering phone calls, Messages, Direct Messages on all social media platforms.•Managing and preparing with the Marketing team: Posts, Captions, Hash tags, content and products videos.

Volunteered with frontline engineers, in collaboration withe the Lebanese university for building damage assessment after August 4, 2020 explosion that took place in Beirut port