* Endpoint Management with Intune: Expertise in managing and securing endpoints, including pushing out Win32 apps, configuring device compliance policies, and automating software deployment across the organization.* Virtualization & Cloud Technologies: Expertise in virtualization platforms (e.g., VMware, Hyper-V, AHV) and cloud services (e.g., Azure, AWS, Nutanix).* Scripting & Automation: Proficient in PowerShell, Bash, or Python for task automation and system management.* Azure Conditional Access & Identity Management: Implementing and managing Azure Conditional Access policies to enforce secure access controls, ensuring compliance with organizational security requirements while safeguarding user identities.

* Consulting via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.* Troubleshoot daily IT desktop client issues, supporting multiple engineering departments.* Participate in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.* Deliver local and remote Tier 1 IT support for hardware and software to Engineers.* Review requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.