Naji Khan Email & Phone Number

Ontario, California, United States

Lead customer support and operations functions, driving improvements in service quality and efficiency. Oversee day-to-day operations, including inventory control, customer interactions, and process optimization. Implement and monitor safety standards and protocols in alignment with OSHA regulations. Develop and execute training programs for staff, ensuring adherence to company standards and enhancing overall performance. Coordinated with suppliers and vendors to manage and expedite inbound shipments. Negotiated delivery schedules and resolved any issues related to shipment delays or discrepancies. Conducted quality checks on inbound shipments to ensure compliance with company standards and specifications. Addressed and resolved any quality issues promptly to maintain high standards of product integrity. Provided exceptional support to customers by managing order inquiries, addressing concerns related to shipping and delivery, and ensuring a high level of satisfaction throughout the order lifecycle.

Mississauga, Ontario, Canada

Ontario, California, United States

Managed staff scheduling, training, and performance evaluations; enhanced team efficiency and customer satisfaction. Recommended and implemented strategies for profitability, store layout improvements, and product line optimization. Conducted audits to ensure adherence to training and safety standards; provided health and safety training in compliance with OSHA guidelines. Oversaw inventory management, including stock maintenance, special orders, and customer issue resolution. Coordinated special projects and events, contributing to store operations and overall success.

Chino Hills, California, United States

Supervised daily operations, including staff recruitment, training, and performance management. Ensured high-quality customer service and resolved complaints effectively and professionally. Managed store cleanliness, organization, and stock levels in accordance with company standards. Handled financial transactions, invoicing, and month-end closing procedures, maintaining accurate records.

Walnut, California, United States

Led the replenishment team, ensuring merchandise was stocked and displayed according to company standards. Assigned tasks and communicated goals to team members, managing workflow and resolving incidents as needed. Assisted in stocking, merchandising, and inventory management; trained and oriented new associates. Achieved Employee of the Month recognition twice for outstanding performance and contribution.