Lead a cross-functional organization which implements, manages and supports managed Services. • Lead and grew a global organization by attracting, recruiting and developing top talents in the industry. Albeit a geographically dispersed team, the mission and vision statements instilled in the organization kept everyone on the team focused and working towards a common goal.• Lead and motivated an organization of 30+ employees across US, UK, Mexico, Slovakia and India that provided Managed Services to a global customer base.• Participated and contributed in the development of products and services strategy by working closely with IT, Services, Sales and Marketing organizations.• Established a Single Point of Ownership and a Center of Excellency for the enterprise services in support of Sales, Delivery organizations.• Created and presented customer facing proposals at the Executive Briefing Center in support of the company’s strategy.• Analyzed and interpreted market requirements to improve the company’s Value Preposition and expand the portfolio of the services and products we provide our customers.• Drives service priorities and enhancements based on customer feedback, usage patterns, available technologies and market opportunities.• Advise and influence financial decisions and provide sign offs on cost structure that reflect a competitive position in the market.

 Program ManagerSustain and manage existing global support service offerings to maximize performance and ensure operational execution and financial recovery. • Managed global support service offerings, for Enterprise, Client and OEM products, designed to maximize revenue and ensure operational excellence. These offers encompassed hardware, software, services, and support necessary to address Dell’s Global Support and Deployment strategy.• Implemented process improvements for Dell’s Enterprise and Client Product Warranties. Integrated complex business factors to support a long-term strategy for Product Warranties.• Lead core team functions, kicked off projects, sustained and managed existing offers, establishes schedules, facilitates meetings, and ensure execution of programs/projects on time and on budget. Solution ArchitectSupported our sales, solutioning and delivery teams in developing and implementing technical solutions and providing thought leadership around Dell’s service capabilities, tools, platforms and technical IP.• Confirm solution design and assumptions with customers.• Developed and presented our solutions Value Proposition and ROI to customers  Product ManagerLed a startup team responsible for new service development in order to create industry-leading solutions for the Commercial, Government and Consumer verticals.• Responsible for Product Road Map portfolio.• Supported the legal and financial teams worldwide in order to globalize the solution.• Helped build the team skill set by making teaching (and learning) a personal priority.

Stabilized and standardized an operational, financial and legal framework between a US Company and a Foreign Venture Capital that resulted in a clear, organized and coherent goals. The company successfully implemented its business plan. Additionally, I established, managed and sold a franchising company.• Managed the pivotal integration of a new foreign joint venture. Maintained direct responsibility throughout the initiating, planning, executing, monitoring and closing phases of a $6M project.• Reorganized the framework of a newly formed joint venture and established a clear, organized and coherent leadership structure and organizational goals.• Explored tax benefits with top national legal and accounting firms contributing to favorable U.S. tax consequences pertaining to foreign members of the joint venture.• Acted on behalf of the company’s interest in all legal matters, including but not limited to licenses, Trademarks , labor laws and contracts.

Program Manager and Resource Manager (Dual role)Built a comprehensive alliance framework between Development and Localization teams. Managed all internationalization projects committed by the department. Assumed the U.S. focal point position for the Asia Pacific labs (Japan, Korea and China). Supervised 28 Asia Pacific engineers assigned to various globalization commitments.• Standardized project plans for all internationalization projects committed by the department.• Optimized planning, staffing and execution of globalization projects over 6 geographic areas: Austin, Raleigh, Rome, Tokyo, Seoul and Beijing.• Improved and upgraded the efficiency of an in-house resource database that tracked yearly assignments of engineers by specialty, location and salary scale. Resulted in improved budget forecast, project specialization and Quality Assurance.• Managed all internationalization projects committed by the department (40+ Project/Year), including the following activities:o Enabling Tivoli software to support Single Byte, Double Bytes and Bi-directional character sets.o Designing and delivering Language Packs (Country Packs) to support 9 languages.o Managed in house tools developed to support globalization tasks for Tivoli software.

Supervised a customer-based team of Programmer and Business Analysts and successfully implemented new modifications to COGEN MP Software.• Organized project plan and captured new and necessary requirements that increased the project scope resulting in $2.4M increase in company revenue.• Scheduled employee travel according to staffing needs on customer site reducing travel cost by 30% while negotiating hotel rates and capping per diem.• Developed a Test Problem Report Procedures that became the standard throughout the project system development life cycle.• Developed the initial project training program to guide new staff in order to ensure the success and productivity of the entire team.• Trained and transitioned 12 new employees into the project, while maintaining their time and performance records.• Performed marketing and sales support by providing technical assistance and developing proposals to meet the needs of clients and the company