Alan Najjar, Pmp Email and Phone Number

• Supervises a team that includes Biometrics Technicians (BTs), a Receptionist, and Tiger Team BTs when assigned.• Reports directly to the Regional and Deputy Regional Managers.• Manages daily operations encompassing administration, property management, logistics, facility upkeep, safety, security, customer service, production, and staffing in accordance with the contract.• Oversees and participates in all aspects of Biometrics capture, IDP, and related processes.• Organizes staff schedules to optimize the Application Center's capacity.• Compiles and submits accurate and timely reports to the PMO, including the Weekly Production Report, Customer Service Reporting (Management Control System), timesheets, training records, evaluations, quarterly GFP inventory, AIRs, and other required documents.• Delivers front-line customer service on behalf of the U.S. Government.• Handles administrative tasks with precision, such as tracking applicant processing times, reconciling biometrics data, aiding in visitor log maintenance, signing off on facility checks, and other related duties.• Executes high-quality biometrics processing, capturing electronic fingerprints, photos, and signatures within the stipulated processing times.• Ensures that only authorized applicants and visitors enter the Application Service Center, managing crowd control both inside and outside, and upholding the center's rules and policies.

• Conduct project design and development in line with customer specifications.• Collaborate with the Manager to formulate project plans, budgets, and schedules.• Work with management to prepare project proposals and contractual agreements.• Monitor project progress consistently and report status updates to management.• Guarantee project completion within the designated budget and time frame.• Investigate and endorse new technologies for project development activities.• Support fellow Developers, conduct peer reviews, and offer feedback for enhancement.• Initiate cost-saving measures while upholding quality and productivity standards.

• Log into the ticketing system daily to check for scheduled work.• Carry out visits on the designated dates and times.• Diagnose and resolve electronic and mechanical issues.• Adhere to compliance as stipulated by the client agreement and scope of work.• Report any escalations to the manager.• Conduct a comprehensive onsite survey after completing the work.

• Develops specifications and performance test requirements to facilitate the procurement of equipment, analyzes technical data, designs, preliminary specifications, manufacturing limitations, supplier facilities, and the availability of parts and equipment.• Consults with engineering personnel to establish performance criteria and specifications for manufacturing and testing.• Investigates potential suppliers and recommends the most desirable ones.• Advises company personnel, suppliers, and customers on the nature and function of parts and equipment.• Interviews supplier representatives regarding specifications, costs, inspections, and similar issues related to parts and equipment.• Organizes and participates in conferences between suppliers and engineers, purchasers, inspectors, and other company personnel to facilitate material inspection, substitution, standardization, rework, salvage, utilization, and the economical procurement of parts and equipment.

• Managed, implemented, and supervised an international VoIP gateway at the Amman Data Center, which entailed overseeing operational tasks, maintenance, and the sales and marketing aspects of the gateway.• Managed and executed Fiber to the Home (FttH) projects in Jordan, performed technical audits, implemented Quality of Service (QoS), and evaluated performance in Fiber Optic Networks to provide triple-play services.

• Oversee, execute, and monitor KBR/Halliburton projects (later, for the Ministry of Iraqi Oil), encompassing VSAT, PBX, VHF, Motorola RF systems, fiber optics, Wi-Fi, and microwave technologies. Responsibilities included managing operations and maintenance across nineteen sites within three central regions in volatile areas of Iraq.• Ensure the upkeep of all telecommunications, IT, and satellite systems at Kharafi National's remote locations in Iraq.• Execute the installation of 18 Siemens PABX (HIPATH 4000) systems, coupled with a digital wireless access system featuring TDMA-based Point-to-Multipoint architecture (Intracom system, IAS-W) in Southern Iraq.