Najmudin Ali Email & Phone Number

London, England, United Kingdom

Guildford, England, United Kingdom

• Offer friendly service to customers by responding to their needs and inquires, ensuring a memorable shopping experience while assisting in daily operational functions of the floor.

Kenya

• Responsible for the capacity of electricity produced by the engines in response to instruction from the Kenyan power and Lighting company (KPLC) when renewable energy is low.
• Obtained new skills in data analysis of the power system.
• The required understanding of geographical studies is helpful in relation to the instructions given by KPLC in order to produce power through fuel engines.

London, England, United Kingdom

• managing all customer queries promptly, demonstrating the companies contact centre values at all time.
• Providing first contact resolution where possible, delivering first class customer experience.
• Taking ownership of the customer’s situation, following it through to a successful conclusion and escalating where required.
• Update customers account and case notes after every call and use the appropriate documents and systems.
• Understand the company brand and drive professional reputation at all times.
• Work towards personal KPIs and objectives as outlined.

Master'S Degree, Renewable Energy, Hons

Activities and Societies: STAR Society Member and Arab Society Member

Bachelor Of Engineering - Be, Electronic Engineering