Nurul Najwa Email & Phone Number

- Successfully completed 50+ project implementations on time & within budget across 15+ regions- Led regional HRMS implementations as Regional Project Manager,tailoring solutions for diverse clients in industries like manufacturing, agriculture, tech, micromobility,e-commerce,real estate & investment advisory- Collaborated with vendors like SAP SuccessFactors&DocuSign for successful HRMS system integrations- Engaged in pre-sales consulting,preparing design proposals & conducting system demonstrations- Proposed enhancements to business processes & designed new HRMS functionalities to optimize system effectiveness- Provided HRMS training - Ensured compliance with client work standards & SLAs resolving 80% of client issues within 24 hours,exceeding SLA targets- Managed full project lifecycles using PMP methodologies&tools(Power APP,ProjectLibre,Trello),ensuring smooth execution & client satisfaction- Aligned client needs,expectations, & project goals with Country Heads & cross-functional teams,fostering effective communication & problem-solving- Conducted meetings with clients, stakeholders & project managers to understand requirements,provide updates, & address issues- Provided system support,troubleshooting client issues,change requests & customizations,escalating to R&D- Raised JIRA tickets for issue identification,system customization & enhancements,ensuring stability & continuous improvement-Collaborated with R&D & product teams to design,test & maintain integrations, ensuring smooth operation of interfaces- Gathered & documented requirements from 30+ clients,enabling customized solutions,improving HR processes & increasing client satisfaction- Conducted integration system testing(SIT, UAT),documenting issue logs to ensure system quality- Prepared training materials & user guides- Developed business analyst documents such as functional design specifications (FDS),scope of work,process flowcharts, screen designs&project documentation

Malaysia

•Worked as SAP Functional Consultant for some of the company's clients.• Successfully implemented 1 full cycle implementation resulting in a 30% increase in system efficiency.• Having exposure to implementing SAP Business One and other support projects.• Responsibilities include having a thorough knowledge on all the Modules relating to the client's requirement. Actively involvingmyself to upload the entire Master Data (G/L Accounts, Item Master Data, Business Partners and BOM'S) into the productionserver using DTW tool.• Assigned to do implementation in SAP Hana Server.• Assigned to do installation and upgrading of SAP B1 Hana (Version 10.0 FP 2011, FP 2102) and SAP B1 SQL (Version 9.2,9.3,10.0).Upgrade SAP from lower version to higher version.• Served as primary point of contact for customer inquiries regarding SAP system, ensuring prompt and professional support.• Handling system support by managing /troubleshooting client’s issues.• Responsible to handle helpdesk support.• Resolved support cases efficiently, collaborating with internal team and technical team to bring timely resolutions to issues.• Worked on resolving and troubleshooting system errors in client's server.• Proactively identify potential escalations, taking ownership of complex issues and maintaining transparent communication to keepcustomers informed of progress.• Assigned to do installation of pervasive analytic, access browser and mobility on SAP Hana.• Helped to do the training UAT of ADABI. Assigned to do testing Web PR and Warehouse extension.• Responsible to give training (conference room pilot and UAT) before and after gone live.• Developed UAT scripts and conducted user acceptance testing for new system features and upgrades.• Trained more than 75 users on various SAP B1 modules, resulting in a 80% increase in their average knowledge score on post-trainingassessments.

Malaysia

•I gained a lot of knowledge regarding SAP Enterprise and I got an opportunity to joined one of the biggest project that called 1GFMAS (1 Government Financial and Accounting Management System).•Assigned to perform System Integration, User Acceptance Test also prepare training manual materials and UAT Scripts.•Solve ticket raised by user in SOLMAN by checking, investigating and fixing.•Testing Defect SOLMAN by liase with ABAPERs to fix issues raised by user and prepare test data and testing (unit testing).•Ensure program running smoothly when transport to ECP by testing properly at ECD, ECQ and ECR•Maintained document such as support Service Request form.•Preparing to do Functional Specifications Document for development on AP59.•Testing Defect on system•Helping MM Team for audit issues on data extraction.•Assigned to give the training to the tester of Ministry of Defence Malaysia(MINDEF) on module 1GFMAS.•Assigned to do Pre Functional Sanity Checking at Sand Box for overall SAP upgrade.

Kedah, Malaysia

Teaching students year 1,5 and 6.

Kedah, Malaysia

•Assign to develop the system for PPD’s library using Laravel. •Assign to make design of cover module “Pentaksiran berdasarkan bilik darjah”. •Learn how to handle the audit and make analysis using Microsoft excel. •Installation of driver and update windows and learn to do some technical work as network problem.

Kedah, Malaysia

•Assign to format laptops and computers. •Assign to develop system for standard 6 grading to analyze using PHP.

Bachelor Of Computer Science (Hons.) Netcentric Computing, Computer Science

Diploma In Computer Science, Computer Science