Nakeeda White Email & Phone Number

Fayetteville, North Carolina, United States

Fort Bragg, Nc

Processed dealer finance contract packages, verified accurate contract numbers, verified applicants’ information, verified documents' completeness, and provided communications to dealers on missing documents or items for dealer packages. Handled Dealer inquiries properly, and forwarded them to the appropriate personnel to complete. Assisted in other areas of the funding process when needed. Established working knowledge of Company Policy and regulatory guidelines. *Verified conditions of approval such as customer asset documentation, and resolved routine title issues including vesting issues, child support liens, judgment liens, mechanic liens, undisclosed liens and reconveyances *Collected and analyzed documents to submit to underwriting for final approval *Communicate with all parties involved in the transaction to keep them informed of file status and ensured customer service surveys maintain the rating level designated by management *Managed all information regarding motor vehicle registration including legal and state-required documents *Prepared tax, title documents, and payoff checks for new vehicles/trade-ins and posted vehicle sales purchases *Reconciled monthly vendor statements and processed payments, input inventory control information

Screened loan packages to ensure all aspects of the underwriting process have been properly completed and that it adheres to company policies and procedures. Ensured the information on the loan application, contract, and other documents are correct to determine if the loan applicant meets the loan requirements before it was funded. *Interviewed members to gather the data necessary for granting credit decisions including but not limited to verifying employment and income; processing credit reports; obtaining payoff information

Fort Bragg, North Carolina

Working within the Contact Center, provides internal and external member service to all levels of present and potential members in regard to deposit, investments and loan products and services along with other account services offered by the Credit Union. Matches product solutions to member needs and makes recommendations as appropriate. Actively participates in successfully achieving Credit Union goals and assisting members with their transactions. Duties and Responsibilities include:Interviews and interacts with members and potential members via phone, e-mail and other electronic platforms as appropriate regarding Credit Union services, member eligibility, benefits and responsibilities. Explains the terms and conditions of consumer loan products to the applicant(s) and verifies that loan disclosures are correct and all pertinent paperwork is in place and properly executed.Originates and closes consumer loan applications with Loan Underwriter approvals.Conducts interviews, determines eligibility and assists members in regards to terms of membership, share and share draft information, Term Share, IRA and Utility Deposit Waiver Program information and applications. Complies with Key Performance indicators, metrics and standards such as adherence to schedule, average handle time, average speed of answer, quality scores and others as determined by management. Troubleshoots and fields questions and/or problems that members may be having, provides instruction for on-line banking and other ancillary services in a timely and efficient manner.Assists members with updates to accounts (address changes, name changes) following proper security vetting procedures. Uses judgment in making procedural changes to member accounts. Makes necessary transfers from accounts. Responsible for following all Credit Union policies and procedures.Maintain proper security over member information and transactional activity.

Fort Bragg, Nc

Provided internal and external member support internal and external member service to all levels of present and potential members regarding deposit, investments, and loan products and services along with other account services offered by the Credit Union. Matches product solutions to member needs and makes recommendations as appropriate. Actively participates in successfully achieving Credit Union goals and assisting members with their transactions. *Handled complex and escalated customer situations to resolve the issue in compliance with policies and to customer satisfaction *Interviews and interacts with members and potential members via phone, e-mail, and other electronic platforms as appropriate regarding Credit Union services, member eligibility, benefits, and responsibilities. *Uncovers member needs and provides solutions by offering Credit Union products and services to members on all consumer loan and deposit products *Originates and closes consumer loan applications with Loan Underwriter approvals; Balance verifies, and reviews various accounts, reports, and systems as assigned by management Military

Bachelor Of Science (Bs), Business Administration And Management, General

Campbell University Fort Bragg/Pope offers a Bachelor of Business Administration.

Associate Of Arts (Aa), General Studies

Travel And Tourism Degree, Tourism And Travel Services