Nakesh Kumar Email and Phone Number

Cisco TAC engineer Enterprise Routing & Switching team

 Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.  Working on OTRS ticketing system and provided resolution to users as per category based Service Level Agreement.  Monitoring network performance to determine if adjustments need to be made.  Documenting technical issues, solutions and general procedures. Creating network layout/diagrams using Microsoft Visio.  Identification tagging of networking devices [Routers… Show more  Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.  Working on OTRS ticketing system and provided resolution to users as per category based Service Level Agreement.  Monitoring network performance to determine if adjustments need to be made.  Documenting technical issues, solutions and general procedures. Creating network layout/diagrams using Microsoft Visio.  Identification tagging of networking devices [Routers, switches, firewalls, Access points, VoIP phones] as per standard.  Working with ISP vendors for leased line issues, internet slowness issue and other application specific issues.  Configuring various network monitoring tools such as PRTG, Solarwinds NPM and Syslog servers in order to monitor over all network performance.  Responsible to implement VLAN, STP, MST, Trunking, EtherChannel, Port security, Error disabled auto recovery, Private VLAN, Inter VLAN routing layer 2 technologies.  Responsible to implement routing [Static/Dynamic], PBR and ACL layer 3 technologies.  Configuration and administration of Cisco 1242AG & 2702i light-weight wireless access points with 2500 series wireless controller.  Configuration and management of Polycom VoIP phones, Belkin Wi-Fi routers, Linksys Wi-Fi routers, TP-Link Wi-Fi as per the requirements.  Responsible to performed network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.  Selection and implementation security tools, policies, and procedures in conjunction with the company’s security team.  Participating in researching and evaluation of new products and services. Preparing recommendations for implementation of new systems, procedures, and organizational changes. Show less