● Serves as a Subject Matter Expert(SME)within the Department of Revenue's Electronic Payment Unit by leading a team of 10 on suspended items projects.● Strengthens partnerships and service quality with payroll service providers by liaising with the Department of Revenue.● Streamlines processing for debit and credit ACH payment methods by managing electronic funds transfer agreements for 100+ individual taxpayers.● Improves financial statement accuracy by conducting daily audits and corrections of electronic payment transfer errors.● Ensures compliance with North Carolina taxpayer regulations by training new managers, various departmental team members, and temporary staff in the Electronic Payments Department.● Drives operational excellence by proficiently deploying multiple processing systems, including Electronic Funds Transfer System, Online Filing & Payment System, and Integrated Tax Administration System (F101, F107, F112, F202, F208), along with NCXCloud and Service Now.● Facilitates resolution of payment discrepancies and improved taxpayer satisfaction by providing technical support and troubleshooting, utilizing detailed error report analyzes.

● Improved patient care quality and streamlined workflow in Cardiology Department by verifying, updating, and processing patient information, insurance eligibility, and prior authorizations using Epic, IDX, and Crown EMR systems.● Enhanced access to necessary cardiac diagnostic tests, such as Echocardiograms, ETTs, and Vascular Tests, by retrieving prior authorizations through telephone or internet from medical insurance providers.● Ensured accuracy in the healthcare system and supported care by processing patient data related to claims/prior authorizations.● Facilitated approval for critical testing and procedures by communicating with insurance carriers to obtain prior authorization.

● Enhanced billing accuracy and ensured streamlined flow of operations by processing charge entries, including ICD-10, CPT-4 codes, patient demographic, and insurance information.● Secured patient access to care by retrieving insurance verification for Medicare, Medicaid, Commercial PPO, HMOs, Worker's Compensation, and No-Fault insurance using the internet or phone.● Improved patient record completeness by interacting with various surgeons' offices and hospitals to obtain missing information.● Encouraged timely patient payments by generating correspondences and statements for unpaid balances.● Resolved financial barriers to care by identifying and addressing payment issues between patients and providers.

● Streamlined financial activities for students by administering collection efforts for Federal Perkins and Nursing loans programs.● Increased student and parent satisfaction by providing effective customer service that included receiving, researching, and responding appropriately to inquiries and complaints about student accounts per Title IV regulations via email and phone.● Facilitated student financial relief by processing Economic Hardship, Unemployment, Forbearance, Cancellation Deferments, and Loan Verification certificates according to students' financial difficulties.● Enhanced awareness of financial aid options among students by counseling about program details and financial aid options.● Supported college students in securing necessary financial aid by assisting with loan program applications, thereby enabling their access to higher education.