Nakeya Boyles, M.A. Email & Phone Number

Driving the success and engagement of The Desire Company's expert community by fostering collaboration and ensuring experts thrive.

Identified unique needs or problems faced by brands and retailers in the skincare and beauty industries and connected them with our customized, expert-led product education video solutions.

Chicago, Illinois, United States

Tribe Supper Club is Chicago's premiere restaurant for Caribbean fusion cuisine, live entertainment, and nightlife. Here's a rundown of some of the things I LOVED being responsible for while there.Event Planning: Collaborated with management to brainstorm and plan events that align with the restaurant's theme and target audience. This included themed nights, live music performances, DJ nights, holiday parties, special dinners, and promotional events.Coordination: Assisted in coordinating all aspects of events, including booking performers or entertainment, arranging decorations and ambiance, managing vendors, and ensuring that all necessary supplies and equipment were available.Promotion: Worked with the marketing team to promote events through various channels, such as social media, email newsletters, and flyers. This involved creating event posters, writing engaging content, and engaging with customers online to generate excitement and interest.Guest Experience: Ensured that guests had a memorable and enjoyable experience during events by providing excellent customer service, serving food and drinks, and addressing any concerns or issues that arose.Logistics: Handled logistical details such as setting up and breaking down event space, managing reservations or ticket sales, coordinating staff schedules, and overseeing the flow of events to ensure everything ran smoothly.Budgeting: Assisted with budget management. This included tracking expenses, negotiating contracts with vendors, and finding cost-effective solutions to stay within budgetary constraints.Feedback and Evaluation: Collected feedback from guests and stakeholders after events to assess their success and identify areas for improvement.

Project-managed end-to-end creative development process in coordination with Client Partners, Client Solution Managers, and Creative Agencies.Owned briefing process with the client and creative team, setting timelines and deadlines, managing feedback and edits and managing project until client approval.Set clear expectations with all parties on the feedback process, balancing speed with quality.Scheduled executions with the CRM team while aligning cross-functionally to inform presale framing of CRM Partner with Digital Merchandising team and client to build category pages for partner brands.Defined processes and frameworks to balance execution speed with defined roles across teams.Coordinated with Digital merchandisers to place calendar holds for upcoming campaigns.Built “Source of Truth” documentation across all tactics.Drove clarity and efficiency for defined ownership areas.Developed QA checklists per tactic to ensure live campaigns matched internal and external expectations.Created screenshots decks to show the client's live executions.

Chicago, Illinois, United States

Foster customer relationships through social media, email correspondence, and phone calls by utilizing platforms Shopify, Gorgias, and Geodis to assist with processing orders, tracking orders, filing claims, and reporting. Collaborate with marketing, planning, retail, logistics and fulfilment teams to optimize customer experience. Interact with customers through Instagram, Twitter, and Facebook to help resolve customer experience related issues and share content feedback with social and marketing teams based on customer sentiment and reaction. Analyze customer experience for social media regularly through KPIs that indicate retention, engagement, and loyalty. Work closely with Community Manager to build internal communication and training for social media cx processes, strategy, and development.

Chicago, Illinois, United States

Worked closely with brides and bridesmaids in our Chicago showroom to curate their vision from Brideside’s exclusive collection and other leading designers.Delivered memorable customer service while achieving competitive monthly team sales goals.Contributed to the Brideside brand and self-sourced potential leads through my brand ambassadorship.Collaborated cross-functionally with other departments to influence the future of Brideside’s dress collection and retail strategy.Participated in professional development opportunities by attending resume and cover letter workshop with founder of Brideside.Had A TON OF FUN assisting people in feeling their absolute best in what they were wearing.

Chicago, Illinois

Researched and booked local arts events and venues to promote Chicago Performing Arts Academy.Staffed and supervised promotional events through outreach to current students and graduates of C.P.A.A. Monitored lead conversion and submitted lead/marketing reports.Assisted in submitting payroll for the Marketing Department.

Master Of Arts - Ma, Public Relations And Advertising

Bachelor Of Arts (B.A.), Theatre/Theater

Activities and Societies: Black Student Oraganization, Kalamazoo College Cheerleaders, KCrew Admissions Volunteer, Resident Assistant