Nakia Bailey Email & Phone Number

Issue credits, refunds Resolve escalated issues between customers and courier personnel Work in a special projects team environment(independent)dedicated in providing world class Customer care Adjusts shipping options and plans.Work effectively with the Supervisors and Team Leads in resolving tracking(delivery) concerns Track Packages Responsible for monthly Tracking Reports Online Chat Process tracking emails from Customer Service, Customers, Doctors’ Offices, Supervisors and Team LeadsEvent Planner for the team including taking payments

Fort Lauderdale, Florida, United States

Developed in-depth knowledge of Hostway products and processes. Respond to customer service phone calls and e-mails. Resolve problematic customer situations in a timely manner. Work in a team environment dedicated to providing the best customer care. Actively promote and assist in team development and communication

Sunrise, Florida, United States

Receiving and Administering Payments to customer accounts Place Claim for Existing Homeowners Set up New Warranties for New Clients Handle Escalated Calls and Resolve Claim Issues

Fort Lauderdale, Florida, United States

Receptionist Processing Work Orders Administer Payments Process Credits, Voids, and Refunds

Miami, Florida, United States

Answering Incoming Calls from Travel Agents Responsible for coordinating Travel Agent Groups Recorded Information and Status of Groups for itinerary purposes Placed Outbound Calls to resolve existing agent problems Faxed Travel Agents on Existing Groups

Miami, Florida, United States

Processed the Input and Output of Customer Information Disconnected and Connected Telephone Numbers Reviewed Calling Cards and Calling Plans Updated Customer Information

Miami Lakes, Florida, United States

New Employee Trainer Directed Calls to Appropriate Personnel Cashed out Items for return to stock or damages Processed Customer Returns and Exchanges

Business Administration And Management, General

High School Diploma, General Studies