Business Management
Current● • Schedule presentations for small and large groups to educate customers on the ingredients and benefits of products utilizing expert knowledge. Focus on providing a personalized, comfortable and confidential shopping experience to guarantee customer satisfaction. Facilitate client services via remote communication, process 30-50 daily calls to book consultations, build relationships, analyze and respond to customer feedback on purchases, and resolve customer complaints.• Maintain client data, inventory and expense management utilizing Square.com and QuickSale invoice systems.• Manage social media accounts (Facebook, Twitter, Instagram and Google) to design product demonstration videos, pitch promotional material, and promote content to increase sales, brand awareness and customer growth. Utilize ROQ Logic and Media Center to customize marketing materials, emails, campaigns and track open and client rates.• Recruit, train, mentor and lead 50+ team members to become successful sales consultants and obtain business goals. • Serve as board member and liaison to the corporate office in Cincinnati, Ohio to convey pertinent information to stakeholders, senior executives and the CEO on various projects with the organization. Analyze information to conduct surveys for data collection. Train over 1000+ US and Canadian team member on customer care. • Create monthly meetings, training sessions, webinar events, trade shows, travel planning and administrative projects.
