Nakia Moore Email & Phone Number

New York, Ny, Us

New York, New York, United States

As an HR Operations Project Analyst, I manage and organize HRIS projects, develop tracking systems, and coordinate with stakeholders to ensure timely completion. I support system configurations, facilitate team collaboration, and contribute to process improvements, focusing on enhancing efficiency and user experience.

New York, New York, United States

Office Operations: Managed day-to-day operations, ensuring a smooth work environment by overseeing facilities, supplies, and guest services.Employee Support: Acted as a primary contact for employee inquiries and special requests, enhancing well-being through ergonomic support.WE Technology Champion: Promoted innovative technologies to improve workplace efficiency, liaising with the global systems department to prioritize tech needs.Projects: - Developed and launched an ambassador program to foster community and inclusion, starting with 12 ambassadors.- Supported the rebranding of the CareerNavigator Department's intranet homepage.- Collaborated with Business Services Recruiting to streamline in-person candidate interview processes between the BSR and WE teams.

New York, New York

Operations/Leadership - Lead teams of 80+ team members to exceed customer expectations by increasing productivity by 30% and customer satisfaction by 25%, across 9 NYC Target locations, through the incorporation of cross-functional initiatives. Plans and executes daily/weekly workload to track and improve customer retention KPIs. Maintains relationships with store leaders, business partners, vendors, and service providers to collaborate on business needs.Talent Development - Reduced team member turnover rate by 40% and increased sales by 19%, through developing and implementing onboarding and training programs and promoting a positive team culture. Motivates and coaches team members, and communicates goals through 1:1, team briefings, and monthly all team meetings.Customer Experience/Communications - Plans and organizes the rollout of new customer experience initiatives and processes which resulted in an increase of guest loyalty by 32%. Uses critical thinking and analytical skills to offer proactive solutions for customer challenges. Communicates weekly/monthly/quarterly customer experience goals to store leaders, business partners, vendors, and service providers.Finance - Oversees the organization’s daily, weekly, and monthly cash flow, helping ensure the company’s business and investment needs are met. Safeguards, verifies, and controls all cash assets. Establishes and maintains banking relationships, as well as cash movement policies, procedures, and controls. Prepares and delivers treasury reports (cash balances, and reports). Provides leadership and direction to make sure cash processing follows all company and federal guidelines.

Brooklyn, New York, United States

Event Coordination - Oversaw the production of a $25,000 event by coordinating a team of 100+ vendors and event contributors. Content Management - Developed effective email campaigns for BUST Craftacular events, by using MailChimp, which increased the click-through rate from 30% to 80% and led to a 50% increase in web traffic. Created and organized content for BUST's social media platforms, including Facebook, Twitter, and Instagram, which garnered a reach of approximately 7,500+ views, which increased the company's social media engagement by 76%. Media Relations - Assisted in curating and promoting the BUST Holiday Craftacular, a DIY craft fair attended by over 3,000 people and featured in the New York Times and the New York Post. Organized event copy for press releases and media pitches.

Bachelor Of Arts - Ba, Business/Corporate Communications, 3.4

Activities and Societies: Events Director for PRSSA Baruch Chapter (Public Relations Student Society of America)

Associate Of Arts And Sciences - Aas, Fashion Merchandising, 3.5

Activities and Societies: Phi Theta Kappa Honor Society; Recipient of The Maxine McGarvey Marketing and Service AwardEvent Coordinator.