• Produce insightful Tableau dashboards to track metrics across the Trust & Safety department• Cleary communicate KPI metrics and analysis to stakeholders• Automation and streamline audit processes using python

• Training and reviewing work of junior level associates • Distributing work assignments • Working closely with internal clients and IT team to turn data into critical information and knowledge that can be used to recommend and support sound business decisions • Support Manager of Planning and Performance with identifying business performance, reporting and data analysis needs

• Produced ad hoc reports using Business Objects and SQL• Completed performance reporting calculations from productiondata, reviewed for data anomalies and reported findings tosenior staff and management• Produced and published performance reporting for all businessareas• Identified and analyzed data elements to represent keyperformance indicators• Developed reporting formats that were easily understood bybusiness area management and staff.• Presented data findings to leadership teams to improveoperations• Used statistical techniques for hypothesis testing and datainterpretation in R

• Produced ad hoc reports using Excel and Access• Data analysis and forecasting using Spotfire and R• Statistical analysis of data using Minitab and R• Produced Enterprise Scorecards used by CEO, Leadership Team,and Executives• Maintained Standard Work Documentation for all workcompleted

• Researched and troubleshooted product/software issues• Responded to client issues via phone or email• Contributed to technical knowledge base articles• Trained employees on our product/software• Managed multiple tasks and worked independently