Na'Kia Ricks Email & Phone Number

New York City, New York, Us

• Develop comprehensive Software Asset Management (SAM) program, creating detailed high-level and tactical roadmaps that span the entire software lifecycle, from request to retirement, while aligning with organizational objectives.• Serve as key advisor to leadership, providing insights and guidance to senior stakeholders on SAM Program direction, vendor relationships, and lifecycle management to support the company's strategic goals• Create and document SAM policies and standard operating procedures (SOPs), ensuring consistent execution across all stages of the software lifecycle • Define and set departmental goals, driving a high-performance team and fostering a culture of accountability, continuous improvement, and professional growth • Lead strategic vendor negotiations with key partners, optimizing software renewals and driving cost reductions, resulting in cost savings within first 6 months • Lead software audits, ensuring licensing compliance and maximizing savings opportunities while minimizing risk to the organization.• Collaborate cross-functionality with finance and IT teams to align software spend with the company's broader financial strategies, identifying and tracks savings to drive operational efficiency

Itasca, Illinois, Us

• Spearheaded new Black, Indigenous, People of Color Employee Resource Group (BIPOC ERG) to recruit and diversify the Flexera Community, create a safe space for people of color, and facilitate relevant career opportunities, demonstrating a commitment to diversity and inclusion.• Achieved a 100%+ retention rate for 2 years by managing high-revenue accounts, serving as the primary advocate.• Identified and realized upsell and cross-sell opportunities annually, driving substantial business growth.• Developed strategic customer success plans to align customers and the organization, enhancing mutual success.• Conducted regular internal account reviews on a monthly or quarterly basis to ensure alignment with customer health and objectives, fostering proactive customer support and engagement.

Ashburn, Virginia, Us

• Led and managed multiple small Software Asset Management teams, ensuring the timely completion of deliverables for customers and promoting their success.• Provided customer-facing software asset management services, leading implementation activities to ensure customer satisfaction and success.• Developed and executed wave burn-down plans, leveraging client data to bring non-compliant software licenses to compliance, enhancing client success using FlexNet Manager Suite (FNMS)

• Contributed to the development of an accelerated training program for the business unit. • Analyzed CRM data to identify patterns, facilitating prioritization of business needs and customized training for new employees in the Baton Rouge office with the roadmap goal of expanding training to three additional domestic locations: Denver, Albuquerque, & Atlanta.

• Provided technical support for domestic clients, including system administrators, IT team leads, and C-suite members in the banking and credit union sectors using various loan origination systems.• Collaborated with team members to address and resolve client technical issues during normal business operations, emphasizing customer satisfaction and success.• Maintained a high average customer satisfaction rating for the CRIF Lending Business unit, reflecting a commitment to delivering excellent customer service and ensuring client success

• Collaborated with the Chief Information Officer (CIO) and Director of Demand & Service Management to streamline processes domestically and internationally, enhancing the customer experience through process improvements.• Created comprehensive alignment documents for various management processes, fostering consistency and improving customer support practices.• Leveraged data analysis and reporting skills to monitor technical team metrics and ensure customer support compliance with service level guidelines, driving customer satisfaction.• Utilized a range of tools including Excel, SQL, SSMS, and SSRS to enhance or develop metrics reports for senior management, aiding in decision-making for customer success strategies

Boston, Ma, Us

• Aided the Vice President of IT in planning process initiatives, ensuring a smooth transition for over 500 employees to adapt to agile methodology in technical projects.• Collaborated with a senior intern to streamline process flow charts, contributing to the successful implementation of the Omnibus Trading Settlement System.• Engaged with 40+ team members to gauge project progress and pinpoint roadblocks, promoting efficient project management.

Bachelor Of Science - Bs, Computer Engineering/Information Technology

Master Of Business Administration - Mba