Nakib Shaikh Email & Phone Number

Williams Lake, British Columbia, Canada

Conducts varied and moderate to complex technical work related to repairs and maintenance of all casino gaming equipment; resolves more complex, escalated issues from team members as applicablePlans, implements and leads projects to enhance the player experience;Provides leadership, mentorship and guidance to team members as required;Works to resolve complex, sensitive and confidential issues ensuring their outcomes and with integrityCollaborates with peers and Service Providers to proactively and reactively resolve both technical and player issues;Develops and maintains working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodiesTake an active role in professional development provided and focus on continuous improvement.

Canada

1. Quality Assurance: Conduct thorough testing of video games during the development stage to identify and document bugs, glitches, and other issues.2. Comprehensive Testing: Complete all stages of games, exploring every level to ensure a seamless user experience and recommend necessary extensions or modifications.3. Bug Reporting: Utilize bug tracking software to report and track issues, collaborating with developers to ensure timely resolution.4. User Experience Feedback: Provide detailed feedback on gameplay, user interface, and overall user experience to help improve game quality.5. Documentation: Maintain detailed records of testing processes, findings, and recommendations for game improvements.

Kamloops, British Columbia, Canada

1. Responsible for overseeing the accurate preparing and processing of high volume gaming machine currency and tickets, Table Games chips, currency and coupons, CDU currency and tickets, and ATM currency; Ensures that staff remains in compliance with operational procedures, processes and regulations.2. Responsible for overseeing the Slot Drop processes and ensures that all Hot and Cold boxes are accounted for and secure; Investigates and documents all hot and cold box discrepancies and reports all findings to Drop & Count Management.3. Input soft count and other financial data into an assigned computer system; maintains all automated records; assures accuracy of input data. Investigates and documents all count variances and posts all necessary reports; Maintain records and logs related to the soft count drops, money totals, discrepancies, daily activities and assigned duties; Operate currency counters and associated computers and software; Confirms that all necessary forms of documentation for Drop & Counts are completed for submission to Casino Accounting, Table Games and the Cage Operations Department. Ensures the delivery of Drop & Count documentation to the revenue audit assistants.4. Safeguards company assets and prepares all necessary paperwork to support and reconcile all money and vouchers collected and counted; Responsible for the custody of keys used during the drop and count.5. Assists in new hire orientation for Drop & Count Staff and Senior Drop & Count in company and departmental procedures. Completes observations and evaluations as required.6. Performs additional duties as assigned.

Kamloops, British Columbia, Canada

Supervise frontline team members and assign work duties.Manage slot machine reservations and promote casino initiatives.Coach and mentor employees and create an engaging work environment.Manage schedules as required.Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.Manage or report any violations and escalate to the appropriate level as necessary.Acquire and maintain a knowledge of all slot operations policies and procedures.Perform other duties as assigned based on operational needs.Maintain knowledge of all slot operations policies and procedures.Coach and mentor employees and create an engaging work environment.

Kamloops, British Columbia, Canada

Manages and supervises cage operations and ensures compliance with applicable regulations governingmonetary transactions with accountability for the accuracy and thoroughness of departmental data andpaperwork.Responsible for the completion and accuracy of daily paperwork and reconciliations. Trains develops,mentors staff, evaluates their performance and ensures a pleasant and efficient work atmospherethrough fostering teamwork and open communication. Liaises with regulators, the Count RoomSupervisor, and other departments regarding cage and cage activities

Canada

1. Customer Support Management: Led a team of customer representatives, providing IT support for point-of-sale (POS) systems and ensuring smooth transaction processing.2. System Troubleshooting: Diagnosed and resolved technical issues related to POS systems, ensuring minimal downtime and efficient service.3. Data Management: Managed customer data and transaction records, ensuring accuracy and compliance with data protection regulations.4. Training and Development: Trained new staff on the use of IT systems and customer service protocols, enhancing team efficiency.5. Operational Efficiency: Implemented IT solutions to streamline operations and improve customer service delivery.

Kamloops, British Columbia, Canada

1. Technical Support: Provided technical support for mobile devices and related software, assisting customers with troubleshooting and resolving issues.2. Sales and Service: Utilized IT systems to manage sales transactions, inventory, and customer data, ensuring accurate record-keeping and reporting.3. Customer Training: Educated customers on using mobile devices and applications, enhancing their user experience.4. System Maintenance: Maintained and updated IT systems, ensuring they function optimally and securely.5. Operational Support: Assisted in implementing new IT systems and processes to improve store operations and customer service.