• 2 brief engagements for the Secure Digital Infrastructure project for the Data Networks team at Prudential PGDS. • Performing discovery & Documentation refresh within a complex virtualised DC environment. • Creating Network infrastructure & Support Templates. Focused on security & Firewall Internet perimeter.• Creating application traffic flow diagrams for Business & Application architecture use.• Direct engagement & Stakeholder management with Business representatives.

Performing various roles with Key clients includingPrudential PLC, Williams & Glyn Bank, CountryWide PLC, Pearson, Tesco Bank, Accenture, Royal Bank of Scotland, BuroHappold Engineering.• End to End Design Architecture & Senior Technical Leadership with teams up to 30 colleagues.• Creating process Documentation & Technical Standards. • Expert in Information System Discovery & audit techniques . • Competent across Project & Programme Management whether Business Or Technical. Respected interface for both.• Proven track record in the leadership & very hands on successful delivery of major IT projects.• Speciality in large scale, high value, high risk programmes of Complex Global & National Transformations including Network Transformation, Change & Migration projects.• Responsibilities included resourcing strategy, budget management, time & quality management.• Experience across multiple disciplines including, Data Centre Delivery; End User Computing, Email, Server systems & Service Migration; Storage SAN, IP Telephony & VOIP.• Great problem solving, understanding & trouble shooting end to end for Service Delivery & Telecoms Data Networking support & maintenance environments.• Often seconded to incident & recovery management teams.• Excellent understanding of Delivery of Data Virtualisation & Application Cloud technologies. • Strong & influencial Management of senior business stakeholders to director level due to excellent respected client facing skills.• Complete ownership of small to Global scale 3rd party vendors.• Working to Prince 2 & Agile best practice environments and ITIL methodologies.

Initially offered a long 6 month engagement for approx. 18 months; but whole project brought to a close after 2 months of joining due to an executive National press release for a Santander offer.• Senior Technical member of the 3rd Party Interfaces / connectivity team to provide end to end requirements for approx 300 interfaces for design & implementation by the IBM outsourced partner. • Liaison with multiple vendors for networks, mainframes, servers & desktop. • Provide technical & business requirements; data capture on proposed new Bank systems to include network security related & mainframes, including legacy and new banking systems. • Provide technical back up, expertise & assistance within the team & to the IBM outsourcer • Assist in implementation, incident & Technical recovery calls. • Provide support, advice, recommendations, consultancy to the project managers for escalation & delivery. • Use of VDI & Citrix desktops

Project to upgrade the Worldwide core & Branch Network Physical & logical Infrastructure to new standards.Performing skilled network discovery. (including Voice, WAN DMVPN) • Remediation activities including Implementing changes & configuration, adhering to standards & templates. • Performing Branch, Head Office redesign & design recommendations. • Documentation & using Google cloud technologies including Google Gmail, Google Hangouts, Hip chat, Drive, Atlassan, Confluence, Jira & Agile type applications.• Use of Tools such as Solar winds, Infoblox, ACS, Fluke, Service Now.

Part of a new created specialist Transformation team to transition the company’s infrastructure to new Datacentres, VOIP Platform, End User Computing Roll out, Email migration, the migration of systems & services & decommissioning of the legacy platforms from the Old Datacentres to the New. Using a combination of Agile, Prince 2 & Itil methodologies to achieve success. • Primary responsibility to implement a new DC, security & Firewall infrastructure to aggressive deadlines. • Primary responsibility managing & co coordinating the Back end datacentre applications, services & platforms for discovery,audit & migration activities. • Program managed whilst being assigned responsible for 6 months for 4 work streams; Datacentre, End user computing, Email Exchange migration & service Migration to recover the work streams due to falling behind key reporting milestones.• Interfaced with Business representatives & senior Business leaders for co coordinating outage inducing changes, implementations & general updates. Liaised between the business & IT technical communities. • Liaised & coordinated activities with 3rd small & party vendors & suppliers. Including the outsource partner CGI• Responsibility for scheduling project meetings, Business meetings, technical & 3rd party vendor meetings, capture of minutes & documentation & version control of documents. • Provided design authority & technical sign offs for Designs, Technical documents & implementations.• Change & Control board approved at the request of the Countrywide Service delivery & BAU team across all technical changes.• Provided leadership & Guidance to the Outsource partner Telecoms & project team to raise the bar of their documentation & implementation skills including virtualisation, VMware, Citrix, Office 365 & Microsoft Azure cloud.• Provided compliance to terms & conditions, SLAs for the outsourced contracts.• Maintained weekly & monthly reporting & RAID logs,

Temporary back fill post on the daily Telecoms Operations Service Delivery team. • Dealt with incident tickets P1 to P5 & overseas. • Introduced, revamped and re documented all site & Head office support documentation & network diagrams to a higher & updated standard. • Assisted & mentored junior team members on request of the operations manager. • Assisted BAU on the planning of projects.

Responsibilities within the standards team with a remit on Multicast technologies for the large scale Network Transformation Program. • This involved the design & enablement of Multicast technology following testing within a proof of concept lab & delivery for Deployment. • Lead on Multicast technology for Group

Performed 2 roles. • First role as an Architect tasked with general standards, Designing & implementing Cisco / HP Networks Compliance Manager platform for network management, compliance and analysis. • Second as the Subject Matter Expert & Technical lead for the Network support delivery team & deputy for the Network Service Delivery manager. This was a varied role; providing consulting advice & support to the department, setting up processes, quality controls, assurance, compliance, conducting change boards, troubleshooting & leading incident escalations & recoveries; providing advice & support to other technical teams. This role required lots of analysis & discovery in order to benchmark the network & diagnose inherent root cause issues in an extremely complex virtualised network with complex services overlaid on top. Added value was the liaison & mediation provided between Tesco Bank & Tesco PLC networking divisions

Programme management within Palace of Westminster. Building Services Transformation programme. • Articulate Client requirements and present high level design documentation. • Provide technical and ITC knowledge and experience to the Client and building vendor. • Proactively maintain the Discovery process for cable and services routes and design. • Special consideration for HSE and environmental issues within this Heritage listed building • Adhere at all times to security and conformance to special branch requirements. • Maintain senior level communication for weekly progress & RAID reports ensuring minimal programme slippages are • Manage a team of ICT specialist and building services engineers.

Last 7 years based at the Royal Bank of Scotland with varied roles & projects ranging from senior design architect / Technical & Programme Management Lead (up to 30 consultants), Technical Project Manager & Project Lead. Using best practises & methodologies such as ITIL & Prince 2. • Global Clients include Cisco, EDS, Downet Chemicals, UPC, MMO2, Orange, Vodafone. NTL, Eircom, DHL, • Financial clients include RBS, Natwest Bank, Coutts, Green Flag, Direct Line, Churchill, Cards, World pay, Tsys• Projects include VOIP design, implementation & legacy voice decommissioning. • MPLS roll outs, audits, design, testing & documentation. • WAN / LAN switching / Routing Design, Campus & Data-centre Design, • 3rd Line Technical Support, Problem Management, Network & site Auditing, & recommendations. • Data Centre Networking, Server farm & Security component building, implementing & migration activities in excess for 600 Physical & virtual servers. (Europe’s largest for mortgage D day.) • Responsible for the timely delivery of a datacentre infrastructure to support an FSA mandated Mortgages project. • Advised on complete end to end infrastructure capability including networks, Server architecture, security architecture, application analysis and datacentre infrastructure including cabling, power, circuit provisioning and data/service migration. • Involved in the advising and support of 600 Citrix servers, Webs sphere security solution, Tower imaging, Fire-walling & testing environments within the project lifecycle. • Centralised & Maintained quality control activities of the various departmental teams. • Acted as central PMO and first point of contact across the various technical components. • Investigated, advised and corrected existing routing, data traffic flow, network management, switching datacentre issues. • Produced standard templates, best practice and support documentation for other departments & management. continued below

continued from above• Projects include Server farm & Networking datacentre migrations on critical & financial impacting sites, of over 200 servers & services including legacy & 24*7 * 365 systems zero impact & zero service loss due to bespoke migration & implementation planning. Specific engagement was related to CHAPS, BACS & Card payments processing around 50% of the UK transactions. • Specialisation in skilled & focused discovery concepts, complex End to End migrations & risk Mitigation & Migration strategies; Diagnosing problems & offering customer focused solutions. (Harrogate & Gateshead, Coutts, Non GDI) • Technical & project management responsibilities for the role out of a (Tandberg) Video conferencing solution to approximately 150 UK sites. •Technical & Project management responsibilities for the network refresh & migration of services for Branch & Head office sites, including Coutts, Direct line & others as well as centralisation of services. • Ability to produce Statements of work, RFPs, client consultancy, business Consultancy & Pre Sales Technical presentations & Support • Research into new technologies & understanding of business oriented solutions.

Projects & Service Delivery Roles

• Major Media & Advertising clients include Saatchi’s, Publicis, A & R. • Technical Lead., & Service Delivery Manager. • Product Manager Responsibility for solutions development for the Media & Advertising Industry. • Responsible for internal & Client technical solutions development, Infrastructure design. • Providing Client Consultancy & 3rd line Technical Network Support, & Helpdesk Escalations. • Project s include Firewalls, VPN provisioning, Network Monitoring, Optimisation & Operational Excellence. • Testing & implementation of Microsoft Application Solutions. • Responsibility for internal technical training. • Incident & Problem Management, Recovery Management.

• Providing Customer facing support for Service Provider accounts, resolving escalations. • Sales Technical Presentations of Technologies at customer premises. • Documentation including Requests for Proposals (RFPs). • Exposure to Service Provider WAN design of core & edge technologies & devices mainly WAN MPLS / ATM / IP. • Router / Switch Configuration, Administration & LAN/ WAN design experience • Design Architecture Review & Technical Author. • Certifications, CCNA, CCDA, CCNP, CCDP, CCIE written

• Providing 1st to 3rd line international help desk support, for users, administrators and resellers of a bespoke fax software product licensed in 40 countries. • Diagnosing and providing solutions for Microsoft Windows, Microsoft Exchange 5.5, • Novel and Citrix/Terminal server thin client networks, Microsoft Office.• NT 4 systems administrator, network support and maintenance of the LAN/ WAN. • Responsible for the delivery of training workshops and presentations to clients/resellers.

* Teacher of Physics, Science, IT & Mathematics.* Creation of syllabus & programmes of study.* Co ordinator of ICT development.* School Middle Management responsibilities.* Management of Department budget.

Popular Bank Position: Senior Operations Officer • Responsibility for basic technical operations, problem solving & Staff training • Creation and implementation of improved information and monitoring systems.* Responsibility for Branch technical operations including Cashiering, Clearing, Direct Debits, Standing Orders, Fixed Deposits, Staff training & Customer Relationship Management * Creation & implementation of improved information & monitoring systems