Nakisa Döry Email & Phone Number

Stockholm, SE

Stockholm, Stockholm County, Sweden

Greater Stockholm Metropolitan Area

Stockholm, Stockholm County, Sweden

Key Account Manager for several customers within the segment Finance & Insurance in market Sweden. Full accountability for customer satisfaction, value proposition, internal workforce utilization as well as financial planning and profit realization.

Stockholm, Stockholm County, Sweden

• Professionalizing Cloud & Security Services through Operational Business Excellence. Strengthen the transformation of Connect’s Digitalization Strategy through endorsement of Cloud & Securities’ capabilities to meet.
• Increased Operating Margin YoY by 7%
• Increased eNPS results for the unit YoY from 0 to 17%
• Lead and conducted in depth analysis of business performance versus business goals
• Implemented demand-supply principles and governance model across all markets
• Deployed the Connect Primary Roles for 5000 employees

Stockholm County, Sweden

Full liability of the entire project portfolio results and success of Cloud & Infra Projects in Sweden. Unit size of total ~90 employees including leadership team in Sweden and in CzechiaBoosted projects on time 20% by establishing a clear direction and communication of the unit's goals while keeping overall unit budget levels and keeping customer.

Stockholm, Sweden

Heading the unit consisting of 130 professional Project Managers executing Customer Transition and Transformation Program/Projects in Sweden and Finland. Full financial profit and loss accountability for the unit with a business turnover of 110 M€Increased delivery margin of the unit with 5% over a period of 24 months by proper resource planning and.

Stockholm, Sweden

Responsible for Ericsson's global performance framework program through connecting strategic plans to operational metrics and ensure successful change executionIntroduced an operational KPI model by connecting financial measurements to reliable data points, transparency of cross-functional portfolios and re-use of best practicesPerformed an in-dept.

Stockholm, Sweden

Program Manager of Ericsson's Global Services Resource & Competence Management program. This multi-year program consisted of eight sub projects with the common goal of shifting Ericsson to a true services company by implementing the ideal blueprint for managing our 65 000 + services professionals. I was also responsible for the Services Resource Management.

Stockholm, Sweden

Responsible for the formation of the new Solution Area RM@IT including securement of core teams. Driver of the E2E Resource Management pre-study project with the objective to bridge between business stakeholders and dissolve silo-oriented dialogues between Service Delivery, HR, R&D and IT. The pre-study resulted in a fruitful completion and a successful.

Stockholm, Sweden

Accountable for the total IT delivery for Group Function Communication. IT sponsor for the release of the new Intranet that was successfully deployed 2013. Promoter of the Agile/Lean project methodology at IT.

Stockholm, Sweden

Created the first IT Process roadmap in line with the IT Strategy. I accomplished to drive change management of the IT process tooling landscape according to ITIL v3 and standard regulations. Team Lead of 9 System Managers and accountable for operational objectives by monitoring and advocating alignment of the IT process. Escalation point for major.

Dublin, Ireland

Responsible for sustained quality of operations for the Nordic countries, UK and Ireland after outsourcing of the technical support processes. Creator of a new methodology for following up measurement of customer satisfaction (was implemented in the EMEA and the U.S.). Business requirement owner role in the implementation of a new ticket handling system.