Nakisha Blackwell Email & Phone Number

Greensboro, Nc

•Oversee and facilitate comprehensive healthcare services for key accounts at United Healthcare, ensuring exceptional client satisfaction, maintaining strong relationships, and coordinating with cross-functional teams to address and resolve client needs efficiently.• Advocate for customers by assisting, building, and maintaining effective relationships with brokers, their customer groups, Health Plan, Account Management Team (AMT), and dedicated employer groups• Serve as the primary contact for brokers, customers, and employer groups for all service issues, including benefits, enrollment, billing, and claims.• Managed communications using Salesforce to track client interactions and follow-ups.• Resolved escalated issues within a 24-48 hour timeframe as a liaison for a complex customer base.• Mentored colleagues on the job, providing guidance and support to enhance their professional development and performance through on-the-job (OJT) training

Greensboro, Nc

•Successfully managed high-volume communications, informing over 1,000 clients monthly about suitable health programs and services, resulting in a 20% increase in program enrollment.• Processed program referrals accurately, ensuring precise data entry and effective follow-up.• Educates members on chronic condition management programs, such as for diabetes, and facilitates their enrollment and comprehension of services.• Established and led the Provider Outreach team, optimizing SOP processes to drive positive impact by designing and implementing SOPs to streamline provider communication and engagement, training and mentoring team members for consistent outreach efforts, coordinating with cross-functional teams to integrate provider feed back into program improvements, and tracking and reporting

Greensboro, North Carolina, United States

• Business Management: Oversee all aspects of business operations, including strategic planning, financial management, and marketing.• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.• Recruit, train, and manage a team of employees, fostering a collaborative and productive work environment.• Implement new ideas and strategies to improve business processes and increase profitability.• Develop and execute marketing strategies, including Facebook marketing and social media campaigns, to enhance brand visibility and engagement.• Develop and drive optimization strategies to increase performance across the marketing funnel, including awareness, engagement, traffic, and conversions.• Website Development: Teach others how to build and manage websites, providing guidance on best practices and effective design.

Greensboro, Nc

• Assisted with clinical assignments and processed correspondence, ensuring accuracy and clear member communication.• Managed admission and discharge documentation to maintain compliance with quality standards.• Initiated outbound calls to provider offices to notify them of member discharges, ensuring timely follow-up outreach to the members.• Conducted member screenings for the Heart Failure Program, verifying criteria and explaining program benefits.

Greensboro, North Carolina, United States

• Provided comprehensive patient care across various developmental stages, from neonates to geriatrics, ensuring comfort and safety.• Assisted nurses and doctors with medical procedures, such as wound dressings, catheterizations, and IV insertions.• Recorded critical patient information accurately for nurse and physician reference.• Monitored and documented patient vital signs, capillary blood glucose (CBGs), and intake & output (I&Os) to assist with medical oversight.• Communicated effectively with patients and their families, providing comfort and support.• Followed infection control and safety procedure

Greensboro, North Carolina, United States

• Managed precise data entry and billing for laboratory services, maintaining a zero-error rate in chargedocumentation.• Processed insurance claims with meticulous application of Medicare modifiers and executed charge corrections, while also educating staff and patients on ICD-9 and CPT coding requirements.• Reviewed and verified the accuracy of charge entries, ensuring compliance with billing standards and regulations.• Identified and implemented improvements in the charge entry process to enhance efficiency and accuracy.

Greensboro, North Carolina, United States

• Provided exceptional customer service by resolving inquiries, complaints, and billing issues with one-call resolution.• Offered alternative solutions to retain customer business and assisted with activation, sales, and technical problems.• Implemented and developed a team for customer retention through the Special Project-Save Team Taskforce.• Mentored and trained colleagues to enhance team performance.

Bachelor’S Degree, Health/Health Care Administration/Management

Healthcare Administration concentration management

Associate Degree, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Phi Theta Kappa Honor Society