Nakisha Lawrence Email & Phone Number

London Area, United Kingdom

> Managed and monitored customer accounts to ensure timely payments, reducing outstanding debts > Proactively contacted clients to resolve payment issues, maintaining strong professional relationships and trust.> Reconciled accounts and investigated discrepancies, ensuring accurate financial records.> Collaborated with sales and customer service teams to resolve billing disputes and improve client satisfaction.> Prepared detailed financial reports and forecasts to assist management in decision-making processes.> Implemented payment plans tailored to clients’ circumstances, successfully recovering overdue amounts while maintaining goodwill.> Utilised credit management software to track account activity and ensure compliance with company policies.> Analysed financial data to identify credit risks and recommend effective solutions.> Developed and streamlined processes to improve cash flow and reduce debtor days.> Ensured compliance with legal and regulatory requirements related to credit control and debt recovery.

London Area, United Kingdom

> Designed and implemented engaging lesson plans, effectively tailoring content to resonate with diverse audiences (students).> Created interactive and visual learning materials to capture attention and enhance retention, using tools like Canva and PowerPoint.> Monitored and analysed student progress to refine strategies for improved outcomes.> Communicated effectively with parents and staff, maintaining strong relationships and trust through consistent updates and feedback.> Facilitated storytelling and creative writing workshops, teaching narrative-building techniques relevant to branding and content creation.> Adapted teaching methods to suit various learning needs, demonstrating versatility and creativity in communication strategies.> Managed group activities and projects, fostering collaboration and engagement among participants.Documented student progress through detailed reports, showcasing data analysis and reporting skills.

> Managed the nursery’s social media accounts, increasing engagement and followers by 50% through consistent, creative content and targeted campaigns.> Designed and executed email marketing campaigns, resulting in a 25% boost in parent engagement and enrolment inquiries.> Utilised Adobe Suite and Canva to create visually compelling promotional materials, including posters, brochures, and recruitment campaigns, leading to a 40% increase in attendance for key events.>Analysed website traffic using Google Analytics, optimising content strategies to improve click-through rates by 30%.> Conceptualised, designed, and assisted in implementing leaflets, recruitment pamphlets, invitations, and advertisement posters; assumed responsibility for developing marketing kits, visual features, and soothing content. > Created and maintained persuasive and original graphic design projects to support the family wellbeing centre while collaborating with the centre’s representative to discuss and determine layout designs that enhance brand awareness.

> Developed engaging content for digital and print advertising, driving a 70% increase in event attendance.> Crafted interactive promotional campaigns for children’s parties, achieving a 300% growth in party package bookings.> Enhanced brand awareness through consistent messaging across social media platforms, increasing audience retention and bookings by 50%.> Collaborated with teams to create visually engaging campaigns using Adobe Suite, resulting in improved customer satisfaction.

London Area, United Kingdom

> Managed and resolved member inquiries and complaints, ensuring exceptional customer service and member satisfaction.> Conducted regular account audits to identify overdue payments and implemented efficient processes to ensure timely fee collection.> Built strong relationships with members by addressing concerns, providing solutions, and maintaining open communication channels.> Assisted new members with onboarding, explaining membership benefits, and ensuring a smooth joining experience.> Collaborated with the accounts team to reconcile payment discrepancies and maintain accurate membership records.> Proactively engaged with members to understand their needs, recommending upgrades or additional services to enhance their experience.> Utilised customer management systems to track member interactions, monitor feedback, and streamline issue resolution.> Supported marketing efforts by promoting seasonal offers and events to boost membership retention and engagement.

Wembley

• Exhibited proficiency in media and communication studies to teach children ages 4 to 11; instructed the students on skills to access, evaluate, and use information from multiple sources for media literacy and accurate technology production.• Guided 90% of students to create outstanding and cohesive media portfolios, including 2-minute stop motion videos, a 5-minute podcast episode, and a complete movie poster. • Created a classroom environment that provided student involvement in the learning process and enabled each student to achieve learning objectives and strengthen curriculum comprehension.• Leveraged strong organisational and attention to detail skills to encourage intellectual curiosity, build self-confidence and develop activities that enhance students' critical thinking, self-discipline, and social awareness.