Nakita T. Lamb Email and Phone Number
Nakita T. Lamb work email
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Nakita T. Lamb personal email
Seasoned and successful customer-oriented and results-targeted professional with over 10+ years' experience in driving customer service and project management. An enthusiastic leader who thrives in fast paced and high stress work environments, who is continuously pushing to stay educated personally and professionally with the goal of pivoting into a Customer Success manager role at a hype growth SaaS company. Area of Expertise:⚡️Customer Service ⚡️Customer Retention ⚡️Account Management⚡️Team Management ⚡️Negotiation⚡️Project Management ⚡️Data Analytics ⚡️Cross-Functional Collaboration⚡️Verbal & Written Communication Skills ⚡️Conflict Resolution ⚡️Strategic Thinking & Planning ⚡️Salesforce⚡️Microsoft Office l Google Suite ⚡️Technical Support ⚡️CRM Management ⚡️Slack
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Cargo AgentDelta Air Lines May 2021 - PresentAtlanta, Georgia, United States• Safely lift, load, unload, and transport mail and cargo to and from aircrafts, in addition to being responsible for on-time shipments. • Operate scanners and computers to ensure mail and cargo and routed correctly to the destination. -
Customer Service AgentDelta Air Lines Nov 2017 - May 2021Queens, New York, United States• Used SNAP, VIPER, CXM & DLTerm software to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process• Operated jet ways to place them in position prior to aircraft arrival and lift, opening, closing aircraft doors.• Demonstrated problem solving skills in high stress situation while leveraging ongoing customer negotiation, information sharing, and crisis management.
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Customer Experience TeamDelta Air Lines Oct 2018 - Oct 2019Queens, New York, United States• Supported the service recovery operation, including both customers-facing and behind-the-scenes support. • Managed customer needs while waiting deployment, flight-level rebooking, front-line team support, amenities (hotel, ground transportation) distribution and coordination.
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MenteeUs In Technology Aug 2022 - PresentUs in Technology is a premier DEI community, committed to diversifying the Technology industry through helping qualified candidates from underrepresented communities into entry-level roles. Through the mentorship program, mentees gain continued professional support alongside a solid understanding of sales methodologies and best practices to set their careers up for success. -
Front Desk AgentGlen Cove Mansion Hotel & Conference Center Mar 2016 - Jul 2017Glen Cove, New York• Delegated task and maintained communication flow throughout various departments and hotel guest. • Capably multitasked & processed up to 200 guest arrivals and departures per day. • Assessed customer issues, researched solutions and implemented corrective action to maintain high satisfaction -
Sales AssociateNordstrom Jul 2012 - Dec 2015Garden City, Ny• Attended sunglass seminars and communicated with different vendors on new product and inventory. • Provided high quality customer service for clientele, which executed outbound monthly sales goals by 15%. • Merchandised accessories and sunglass sales floorKey Achievements: -Appointed department Sunglass specialist May 2015.-Completed Nordstrom Future Leaders program in March 2014.-Appointed Manager in charge for the month of July 2013 in the temporary absence of immediate supervisor.-Received recognition in August 2012 for having the highest sales and accounts opened in my department. -
Sales Manager InternHousing Works Oct 2011 - Jan 2012Greater New York City Area• Worked and organized donation room• Reconciled registers daily cash and credit sales • Folded and restocked supplies and merchandise • Assisted visual team with in-store displays -
Sales InternGucci Oct 2010 - Jan 2011Manhasset, Ny• Shadowed sales associates while they assisted and styled clientele. • Handled business paper work and banking slips with store manager.• Worked and organized entire back house stockroom, making it easier for associates to pull for clients. • Assisted visual team with in-store and window displays.
Nakita T. Lamb Skills
Nakita T. Lamb Education Details
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Fashion Merchandising
Frequently Asked Questions about Nakita T. Lamb
What company does Nakita T. Lamb work for?
Nakita T. Lamb works for Delta Air Lines
What is Nakita T. Lamb's role at the current company?
Nakita T. Lamb's current role is Customer Success Manager | Customer Success Specialist | Mentee at Us In Technology.
What is Nakita T. Lamb's email address?
Nakita T. Lamb's email address is na****@****lta.com
What schools did Nakita T. Lamb attend?
Nakita T. Lamb attended Lim College.
What are some of Nakita T. Lamb's interests?
Nakita T. Lamb has interest in Children, Politics, Science And Technology, Human Rights, Arts And Culture.
What skills is Nakita T. Lamb known for?
Nakita T. Lamb has skills like Sales, Merchandising, Sales Management, Retail, Visual Merchandising, Apparel, Time Management, Styling, Microsoft Office, Powerpoint.
Who are Nakita T. Lamb's colleagues?
Nakita T. Lamb's colleagues are Jim Romaine, John Lapp, Angel Ward, Momar Shackleford, Calvert Calvert Sheryl, Joe Stack, Sheryl Berghofer.
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