Nakoda Jordan Email & Phone Number

Washington, Dc

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, Dc, United States

Serve as point of contact for consultants for project-based work, like the recent firm-wide Windows 7 to Windows 10 migration and firm-wide Filesite to Netdocs migration. Participate in preparing project documentation, deliverables, resource allocations and status. Collaborate with team to determine project timeline. Troubleshooting over 100 tickets monthly using IQTrack Ticketing Software, resulting in 100% user satisfaction, along with exception reviews, which are available upon request… Show more Serve as point of contact for consultants for project-based work, like the recent firm-wide Windows 7 to Windows 10 migration and firm-wide Filesite to Netdocs migration. Participate in preparing project documentation, deliverables, resource allocations and status. Collaborate with team to determine project timeline. Troubleshooting over 100 tickets monthly using IQTrack Ticketing Software, resulting in 100% user satisfaction, along with exception reviews, which are available upon request. Consistently lead in ticket quantity per quarter review, leading a team of 5 onsite specialists, along with creating training documentation for new technicians. Provide hands-on IT training to newly hired technicians. Manager and configure all network printers and assign IP addresses for each. Delegating user rights and access to various content management systems, like Eroom. Administer Airwatch Management Console, as well configure user mobile devices, grant DUO access and configuration, along with working with DME and Security for loss and prevention alerts. Imaging laptops & computers weekly and installing specific departmental software through SCCM, along with prepping loaner laptops for both secured & unsecured travel locations. Managing user onboarding and off boarding setups and teardowns monthly for new hires and departures, resulting in proper inventory documentation and organization. Maintaining current and correct documentation with streamline communication with Human Resources, Business Support, and Network Operations for new users, as well as departing users. Expertise in VPN & Citrix remote desktop tools, along with troubleshooting network connectivity issues. Leading a bi-annual internal inventory audit, assisting in Loss and Prevention, collaborating with Procurement with license termination, and Security protocols per direction from General Counsel and Security Director. Show less

Washington D.C. Metro Area

Diagnosed, troubleshoot and resolved a wide range of software, hardware and network issue. Created, managed and deleted user accounts through Active Directory. Documented support interactions in detail tickets, resolving 60% upon first interaction; diligently followed up to ensure swift and accurate resolution. Researched, documented and developed knowledge-based articles, increasing first-interaction. Assisted with assigning IP addresses and re-imaging PC’s and laptops. Provided after-hour on… Show more Diagnosed, troubleshoot and resolved a wide range of software, hardware and network issue. Created, managed and deleted user accounts through Active Directory. Documented support interactions in detail tickets, resolving 60% upon first interaction; diligently followed up to ensure swift and accurate resolution. Researched, documented and developed knowledge-based articles, increasing first-interaction. Assisted with assigning IP addresses and re-imaging PC’s and laptops. Provided after-hour on call 24-hour support. Collaborated with Project Manager to plan and implement software releases, effectively communicating changes and providing expanded customer support to improve satisfaction survey results by 50%. Show less

Associate Of Science - As, Applied Psychology

Computer Technology/Computer Systems Technology

Studied A+/Network+

Computer Engineering Technology/Technician