👋🏽 I'm Shonak, everyone but my mom calls me "Nak". I've worn a few hats and been fortunate to learn from some great folks along the way - as a founder, as a revenue leader, as a CX leader, and now as an operations leader. I'm about teams, over titles. Mindset over capability. Curiosity over closure. I treat people with respect, problems with care, and opportunities with rigor.Inquiry, humility, and inclusivity are what I value most in the teams I work with. I do my best work at the intersection of the customer's experience, the product that serves them, and the signal created by data.I enjoy putting disciplined effort towards creating differentiated experiences that deliver growth measured in the form of loyalty, advocacy, and word of mouth.Say hi!
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Chief Operating OfficerGateway X Feb 2022 - PresentSt. Louis, Mo, UsGateway X is a venture studio and holding company that conceives, bootstraps, and scales both D2C brands and B2B businesses that serve marketers around the world. Led by experienced operators who have both bootstrapped ventures from scratch and grown venture-scale businesses, we match our unfair advantages in growth marketing and customer acquisition with promising co-founders and the right ideas. We build businesses with a capital-light approach, and profitable orientation from day 1 and believe applying these constraints works to our advantage in validating ideas and gaining traction faster. We’re proudly based in Saint Louis, MO but embrace hybrid/remote work. Our purpose is to help people grow, learn, and reach their highest potential through the power of business and entrepreneurship. -
FounderNak Llc Aug 2020 - PresentStarted a solo product-led growth and retention consulting practice serving high-growth saas businesses.Grew revenue 10x year-over-year. Past clients include Truecar, Immuta, Ordergroove, Tempo, Wolters Kluwer, and more.Established solutions partnerships with leading PLG companies like Segment, Amplitude, Heap, Appcues, and more. -
Co-FounderKahani Feb 2022 - Dec 2023Saint Louis, Mo, UsKahani brings the best mobile engagement features to your ecommerce storefront. Kahani's shoppable stories helps visitors browse your store faster and shop product's they'll love in a familiar, mobile friendly manner.https://techcrunch.com/2022/10/03/kahani-e-commerce-interactive-mobile/Kahani is the first SaaS business started out of Gateway X. -
Director Of Customer ExperienceAppcues Aug 2017 - Jul 2020Boston, Massachusetts, UsHired as the first executive charged with creating a delightful post-sale experience (Success, Support, and Renewals) from scratch. Built team and service approach from the ground up to serve over a thousand businesses globally ranging from startups to Fortune 500 companies.Appcues makes it easy to deliver exceptional user experiences at scale, leading to happier customers and accelerated business growth. Anybody can publish beautiful and personalized in-product experiences in minutes, measure the impact on key business results, and know when and how to intervene with a human touchpoint.From Twilio to Pinterest, thousands of businesses trust Appcues to onboard and engage users, provide scalable self-service support, announce new features and promotions, and collect real-time contextual feedback. Backed by Sierra Ventures and Accomplice, Appcues enables product-led growth for every business. -
Vp Of Growth & OperationsTestive Jan 2014 - Aug 2017Boston, Massachusetts, UsFirst sales rep and turned revenue and operations leader of Boston based team with remote CEO. Testive was acquired by A-List Education.-- Scaled monthly revenue run rate from $50k to over $1M in 18 months from seed thru Series A financing-- Sourced, hired, and led a 15 person sales, marketing, support, and school partnerships team--Developed a unified customer experience across the full cx funnel to deliver NPS of 50+ and generate referral rates of over 40% of sales month to month-- Owned and built operational infrastructure across finance and HR to onboard and support team of 26 FTEs, and 45 remote tutor contractors -
Co-Founder, Growth & ProductGathereducation Jan 2012 - Dec 2013GatherEducation is a cloud-based, virtual, interactive learning platform that allows users to participate in online sessions from anywhere in the world using a 3G enabled smartphone, tablet or computer. -- Led user acquisition efforts growing beta list from 0 to over 1000 signups in 3 months.-- Developed go-to-market strategy, and initial use cases by conducting over 100 user interviews in 3 months-- Collected, analyzed, and broke user feedback down into preferred feature set for alpha and beta product development phases -
Co-Founder & Chief Executive OfficerSwellr Aug 2010 - Dec 2011Co-founder of Swellr, an online education fundraising platform that sought to convert our everyday spending on shopping and dining into funding for specific local education needs. -- Recruited and led a team of five to deliver a beta product to 2 markets.-- Designed user experience and managed product development of beta product-- Featured in Forbes.com, GOOD, BostInnovation, The Whitehouse Blog, Lexington Minuteman, and Somerville/Andover Patch. -- Selected as one of 125 finalists for 2011 Mass Challenge Startup accelerator out of 730+ applications world-wide. -
Finance & Development Fellow (Americorps)New Orleans Neighborhood Development Collaborative Sep 2009 - Aug 2010UsAssisted non-profit community development group in property acquisition, construction planning, project budgeting, community outreach, and small-scale commercial development program strategy creation efforts. -
Senior Analyst, Capital MarketsTaurus Investment Holdings, Llc Aug 2005 - Aug 2009Boston, Massachusetts, UsTaurus is a boutique real estate investment advisor, owner-operator, and value-add developer of residential and commercial properties. As an active deal participant in thirty markets around the world, Taurus leverages its local market proficiency and performance record to capitalize on select investment opportunities. As lead analyst I provided support for Senior Management on commercial real estate acquisition and asset management functions for TCM European Retail Funds totaling over $1 B of retail assets.Additionally, led business development initiatives including research, formation, partnership structuring, underwriting, marketing, asset sourcing, site-visits.
Shonak Patel Education Details
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Babson CollegeFinance -
ThinkfulFront End Web Development
Frequently Asked Questions about Shonak Patel
What company does Shonak Patel work for?
Shonak Patel works for Gateway X
What is Shonak Patel's role at the current company?
Shonak Patel's current role is COO at Gateway X.
What schools did Shonak Patel attend?
Shonak Patel attended Babson College, Thinkful.
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